Freelancer profile translated to English.
Back to original languageAbout Sitraka
Passionate about foreign languages and recognized for my interpersonal skills, I have developed versatile experience in various sectors requiring rigor and adaptability. Comfortable with analysis, writing, and organization, I am motivated by continuous learning, discovering new environments, and constantly developing my skills.
French
Native or bilingual
English
Conversational
Malagasy
Native or bilingual
Remote only
Primarily works remotely
Experience
- WebhelpFiber & Technical Support AdvisorTELECOMMUNICATIONSNovember 2021 - March 2024 (2 years and 4 months)Antananarivo, Madagascar• • Management of customer calls and resolution of fiber/ADSL technical incidents.• • Monitoring and effective handling of incidents using CRM tools• • Personalized technical assistance ensuring a high level of customer satisfaction• • Coordination with technical teams to optimize response times and solutions provided• • Maintaining constant professionalism and high responsiveness in complex situations
- Independent BusinessCommunity ManagerSOCIAL NETWORKSFebruary 2024 - September 2024 (7 months)Antananarivo, Madagascar• • Creation and editing of digital content (photos, videos) to promote the sale and resale of custom furniture• • Handling calls and managing messages for orders, billing, and deliveries• • Management of social media accounts and community animation to foster customer loyalty• • Planning and publishing content on various social platforms
- MyTrooperSFlow Coordinator – Logistics & OperationsLOGISTICS AND SUPPLY CHAINSeptember 2024 - December 2024 (3 months)Antananarivo, Madagascar• • Supervision and coordination of logistics flows to ensure operational continuity and efficiency• • Management of stakeholder relationships (carriers, warehouses, customers) to ensure smooth communication• • KPI monitoring, anomaly handling, and implementation of corrective actions• • Analysis of processes and problem-solving to optimize productivity and service quality• • Management of daily communications via emails and internal tools to ensure operational follow-up
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Education
- English Online CourseIOEM (International Overseas English Mastery)2026English Online Course
- Public LawCNTEMAD (Centre National de Télé-enseignement de Madagascar)2026Public Law