Freelancer profile translated to English.

Description

Computer engineer by training, I now specialize in virtual assistance and remote customer support.

I am proficient in digital tools, administrative management, chat/email communication, and simple problem-solving for users.

I assist entrepreneurs, e-commerce businesses, and small businesses with:

Customer support (chat, email, tickets)

Administrative management & organization

Order tracking / After-sales service

Email inbox management

Document creation, reporting, spreadsheets

Light technical support (L1/L2)

My strengths:

✔️ Responsiveness

✔️ Clarity in responses

✔️ Organization & adherence to deadlines

✔️ Confidentiality

✔️ Solution-oriented approach

Available for regular or one-off assignments, 100% remote.

Languages

Arabic
Native or bilingual
French
Fluent
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Divers
Virtual Assistant & Customer Support – Versatile Assignments
August 2022 - Today (3 years and 10 months)
I have carried out various virtual assistance and customer support tasks for several contacts (friends, associations, personal projects).
My tasks included: email management, responding to messages, administrative follow-up, information organization, document creation, file tracking, and basic user support.
This experience allowed me to strengthen my rigor, my communication skills, and my ability to manage multiple tasks independently.
Customer Service Administrative Assistance Email Management
Orange
Computer Engineer + Customer Support and Virtual Assistance
October 2017 - March 2022 (4 years and 5 months)
Rueil-Malmaison, France
As a computer engineer, I have developed solid experience in user management, problem-solving, clear communication, and project organization.

Over the years, I have taken on numerous support and assistance tasks, both technical and administrative.

My main responsibilities included:

- User support (L1/L2) via chat, email, and ticketing

- Analysis and resolution of technical problems

- Communication adapted to non-technical profiles

- Request management and follow-up (organization, prioritization)

- Creation of documentation, procedures, and guides

- Coordination with internal teams

- Administrative tasks: file updates, organization, reporting

Skills transferred to customer support & virtual assistant roles:

- Quick and professional responses

- Structured and autonomous work

- Proficiency in digital tools (Gmail, Drive, Excel, Notion, CRM…)

- Service-oriented, clear, and rigorous

- Multitasking with adherence to deadlines

Today, I am applying my experience to customer support, message management (chat/email), virtual assistance, and administrative follow-up assignments, with a high level of reliability and professionalism.