Description

Operations, HR & Payroll Specialist with experience supporting global organizations in service governance, payroll administration, HR operations, client relationship management, and cross-functional coordination. Skilled in managing stakeholder communications, improving operational processes, ensuring compliance, and delivering high-quality support across international teams. Multilingual professional fluent in French, English, and Spanish, with a strong focus on efficiency, organization, and customer service.

Languages

English
Native or bilingual
French
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 50km)

EY (Ernst & Young)
Senior Service Management Office (SMO) Professional
May 2026 - Today (1 month)
Madrid, Spain
Managed service delivery and operations for global multi-country clients. Acted as the primary liaison between clients and internal teams. Ensured compliance, service governance, and operational efficiency across international operations. Coordinated cross-functional stakeholders and drove continuous process improvements.
Project Management Communication strategy Internal communication
Wella Professionals
People Operation Lead
May 2024 - April 2026 (1 year and 11 months)
Madrid, Spain
Manage payroll for France, Netherlands & Belgium, ensuring compliance with tax and social security laws. Partner closely with HR Business Partners (HRBPs) to deliver people strategies aligned with business objectives. Act as the first point of contact for employees, resolving queries related to payroll, policies, and HR operations. Contribute to HR projects in talent management, performance reviews, and change management.
payroll administrator
ADP France
ADP Payroll Specialist & HR – Client Accounts
January 2023 - April 2024 (1 year and 3 months)
Managed payroll for multinational clients with 1,000+ employees. Conducted payroll audits, reducing errors by 97% Processed tax filings and collaborated with cross-functional teams to streamline payroll operations. Supported client HR teams in compliance, employee relations, and policy interpretation.