Sira Sidibé

This client was facing multiple difficulties impacting their business, which is why I was chosen to audit workflows, practices, and PIM usage in close collaboration with the PIM team, composed of a PIM expert and a PIM consultant.

Teams: PXM Team, PIM Team, WeSHare Team, CRM Team, Markets (various countries with a client website: over 66 countries), Development Team, Support Team

Audit:

- Development of a risk analysis and management process using Design Thinking methodology (iterative)

- Analysis documentation (analysis and risk management diagram)

- Presentation of results to management (Global Head of Product)

Documentation Creation:

- Creation of an introductory booklet for using AKENEO for beginners

Technical Environment: JIRA, Monday, Teams, Akeneo PIM, Boardmix, Powerpoint

Methodologies: Agile (Scrum)

PROJECT: Équativ (formerly Smart AdServer), an international technology advertising company (1500 employees, predominantly English-speaking environment), entrusted me with organizing and structuring existing procedures as well as documenting new processes: documentation management on Confluence in English, user assistance, equipment supervision and monitoring, and supporting technical teams in server provisioning.

Team: 2 Senior InfraOps Engineers, 2 InfraOps Consultants

Internal Stakeholders: SRE Team, Data Team, Product Team, all employees.

External Stakeholders: Multidisciplinary teams in the United States, DELL Support

AREA OF EXPERTISE:

■ As Knowledge Manager

Study:

- Identify stakeholders and needs, define stakeholders

- Identify existing tools, processes, and technologies

- Challenge best practices

Design:

- Creation of procedure templates

- Writing procedures on Confluence in English

- Documentation organization

Validation

- Review and validation with the business

■ As InfraOps Engineer

- Migration of server OS to Ubuntu 20.04.2 and Windows Server 2019

- Launching roles via Ansible AWX

- Launching existing Ansible-playbook roles

- Managing Ansible inventory of the park via GITLAB Merge Request

- Update management

- Server room racking (DELL FX2 Installation + Switch Migration + Rack Cleaning)

- Use of Forcepoint NGFW SMC (Security Management Center)

- Incident management: Using JIRA ticketing tool: direct contact and follow-up with users to resolve their issues

- Server sensor monitoring via PRTG

- Maintenance management with DELL support

TECHNICAL ENVIRONMENT(S):

JIRA, Confluence, Slack, Gitlab, PRTG, Ubuntu, Ansible AWS, Active Directory

METHODOLOGY:

Agile Scrum

PROJECT: The IT department of École des Ponts ParisTech, through the Studies & Urbanization department, deployed Docker to meet the increasing demand for application installations, reduce environment heterogeneity, and facilitate PHP multi-versioning as well as collaborative work on a shared server.

Results obtained: Implementation of a solution allowing students to work on any software version.

Team: 5 people (3 Senior Systems and Network Engineers + 2 Integration Engineers)

AREA OF EXPERTISE:

■ Pre-study

- Gathering requirements from school students

- Defining project objectives

■ Study

- Defining milestones and deliverables

- Project scoping

- Creating the schedule

- Conducting a benchmark of containerization solutions

- Writing technical specifications

■ Design

- Implementing the solution on a server

- Conducting and monitoring technical tests

■ Follow-up

- Solution integration

- Bi-monthly progress meetings

■ Change Management

- Implementing communication plans

- Writing documentation (Docker usage procedure)

- Training students to use Docker technology autonomously

■ Level 3 Support (Bug fixing on servers / Student assistance)

- Incident ticket management via GLPI ticketing tool

- Level 2 and 3 assistance to school users

- From scratch configuration of HP switches

- Migration of cluster operating systems, testing of software solutions for continuous integration for SSI, and writing procedures and support materials for the Integration department.

TECHNICAL ENVIRONMENT(S):

Docker, VMWare, Windows 10, Ubuntu Server & Desktop, Debian 10, Redmine, WordPress, GLPI, Zimbra

METHODOLOGY:

Hybrid Agile (Scrum) / V-Cycle