Freelancer profile translated to English.
Back to original languageAbout Simon
Are you struggling to explain the churn that impacts your growth?
I help SaaS and scaleups understand why their customers leave and stop it by cross-referencing marketing, product, and billing data.
With 2 years of experience as a freelancer, notably at Crisp IM, I have developed a structured 3-step approach:
1. Diagnosis: I identify your at-risk profiles and disengagement signals. I also analyze the impact of your marketing efforts on retention (demos, webinars).
2. Modeling: I build predictive churn models adapted to your data stack, so your team can react before it's too late.
3. Action: I translate insights into concrete decisions for your product and marketing teams, with continuous dashboard monitoring.
My goal is not to deliver a report. It's to build a data-driven strategy that measurably reduces your churn rate.
📍 Missions in French or English · Remote or in Nantes, France · For B2B & B2C SaaS companies
I am available, contact me!
French
Native or bilingual
English
Fluent
Can work on-site
Nantes (up to 10km)
Experience
- Crisp IMChurn & Retention Analyst · SaaS Data ConsultantSOFTWARE PUBLISHINGOctober 2025 - Today (8 months)Nantes, FranceBusiness data analysis (Python, PostHog, Fincome) for customer retention insights and opportunities. Reporting to CMO and CEO.My mission included:
- Measuring the impact of webinars and demos on customer retention.
- Automating Fincome data ingestion for SaaS KPIs monitoring (MRR, ARR, growth, churn, cohorts)
- Analyzing interactions with Crisp's customer support team to get insights about churned customers pains.
- Coupling billing data with behavioral data (in-house billing system, Posthog) to get insights on churned customers behavioral patterns.
- Metrilab GmbHData EngineerDIGITAL AND ITMay 2023 - October 2025 (2 years and 5 months)Berlin, GermanyData pipelines (Airflow, AWS S3, AWS Redshift) for classifieds marketplaces business intelligence.My mission included:
- Structuring existing pipelines with Apache Airflow scheduler.
- Implementing new data processing pipelines (100+ GB per day).
- Improving pipelines robustness and observability: failure notifications, data quality checks.
- Reducing data processing costs by 30% (~$4k/mo) over all Metrilab's processes: migration from a costly data wharehouse to a data lake architecture.
- Diabolo.ioSoftware EngineerBANKING AND INSURANCEJune 2022 - August 2025 (3 years and 2 months)Nantes, FranceI selected and integrated automated trading strategies on the Diabolo online trading platform.3-month internship followed by a freelancing mission during graduate school.
Recommendations
Be the first to recommend Simon
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- MEng in Computer Science & Data EngineeringPolytech Nantes20245-year program: 2-year integrated prep school (Maths, Physics, CS) followed by 3-year engineering specialisation in CS & Data