Freelancer profile translated to English.

Description

Hello,

I am a Salesforce Consultant with 5 years of experience across several Salesforce modules (Sales, Service, Marketing, Survey, Maps).

I have had the opportunity to work as an Admin, Business Analyst, and Salesforce Consultant in international environments within the retail, e-commerce, marketplace, logistics, and payment sectors.

Furthermore, my 6 Salesforce certifications attest to my technical knowledge and skills.

Sincerely,

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Pickup
Freelance Salesforce Consultant
October 2022 - July 2025 (2 years and 9 months)
Saint-Ouen, France
• ● Attended and occasionally led agile ceremonies including daily, refinement, sprint review and planning.
• ● Redacted user stories and acceptance criteria.
• ● Salesforce advanced configuration (flows, objects management, translation, users & profiles management and more).
• ● Deployed Salesforce Maps in collaboration with project manager and developer for 50 itinerants sales users.
• ● Deployed Marketing Cloud Account Engagement (Pardot) in collaboration with project manager and mkt team.
• ● Created and developed training materials and conducted/delivered end-user training.
• ● Provided CRM Support level 3 in coordination with Support level 1 and 2 for 400 users across the world.
• ● Managed CRM data monitoring, analysis, migration, and management to ensure business continuity.
Ankorstore
Salesforce Administrator
May 2022 - September 2022 (4 months)
Paris, France
• ● Managed requirements gathering with the sales team, redacted user stories.
• ● Documented and designed technical solutions and process flows.
• ● Configured and tested Salesforce user stories to meet functionalities.
• ● Created and developed training materials and conducted/delivered end-user training.
• ● Provided CRM Support level 3 for 800 users across Europe.
Mangopay
Salesforce Administrator
October 2020 - May 2022 (1 year and 7 months)
Paris, France
is a leading European payment with notable customers such as Vinted, Leboncoin or La Redoute.
• ● Collaborated with stakeholders to design solutions meeting business needs, redacted user stories.
• ● Configured, tested, and deployed Salesforce user stories.
• ● Deployed Service Cloud advanced features (Knowledge, Omnichannel, Console, Assignment rules, Web-to-case).
• ● Deployed Pardot (Marketing Cloud Account Engagement) in collaboration with the Marketing team.
• ● Integrated external tools such as GetFeedBack and Slack with the CRM.
• ● Provided CRM Support for 150 users across Europe.
• ● Monitored latest releases, applied best practices, identified unused or underutilised platform features.