Freelancer profile translated to English.
Back to original languageAbout Simon
What better way to talk about oneself than through customer feedback:
"I was impressed by your ability to understand us quickly and explain complex topics clearly and concisely. 🤓
Your passion for the profession and your ability to inspire and motivate are impressive. 💪💪
You are a role model for the entire CSM community."
=> I agree with this customer feedback! 😀
I can undertake training and consulting missions for the following clients:
- Companies wishing to create a CSM department from scratch
- CSM departments wishing to harmonize and rationalize their CS practices.
- Experienced CSMs who wish to be challenged/assisted on complex topics.
CS topics that resonate with me:
Onboarding, retention, expansion, advocacy, customer satisfaction, change management, process definition, complex negotiations, customer journey map, and customer success plan.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 10km), Nantes (up to 10km), Caen (up to 10km)
Experience
- IndépendantCSM Consultant and TrainerSOFTWARE PUBLISHINGAugust 2021 - Today (4 years and 10 months)- Training in French on the following topics: Onboarding, retention, expansion, advocacy, customer satisfaction, change management, process definition, negotiation, customer journey map, and customer success plan.- Training and coaching in English for High-touch CSMs in complex negotiations
- terrecalmFounderCONSULTING AND AUDITSOctober 2020 - Today (5 years and 8 months)- My entrepreneurial activity for pleasure: meetings and support for leaders can be found here: www.terrecalm.com
- SpeachEnterprise Account ExecutiveSOFTWARE PUBLISHINGJuly 2019 - October 2020 (1 year and 3 months)Nantes, FranceSpeach is a SaaS software for capturing and disseminating know-how through video within companies.KAM for accounts in industry (Safran, Airbus, SNCF, ArcelorMittal...) and pharma (Merck, Eli Lilly,...)
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Education
- Master's degree, Marketing for Product Manager, Marketing for Product ManagerAudencia Nantes School of Management2013Master's degree, Marketing for Product Manager, Marketing for Product Manager
- Preparatory classes for top business schoolsLycée Jeanne d'Arc, Caen2009Preparatory classes for top business schools