Freelancer profile translated to English.

Description

**Strategy & Organization Consultant**. I support leaders of VSEs and SMEs in the service sector who want to structure their company, improve their operational efficiency, and refocus on what matters most.

With 15 years of experience in steering, organization, and operations management, I offer a clear, direct, and structured approach. My role: to provide you with an engaged external perspective, a simple but demanding method, and operational support if needed. Neither an out-of-touch consultant nor a passive executor: a true, occasional or regular right-hand man.

My typical interventions:

Strategic structuring and realistic action plan,
Steering support (objectives, indicators, reporting),
Team organization, outsourced management, ritual structuring,
Decision support during moments of transition, growth, or director fatigue,
Customer performance.

I work with seriousness, clarity, and a sense of rhythm. No jargon, no presentations without follow-up: I like to move things forward, without wasting time or energy.

My style?

Quiet authority, clear-eyed demandingness, and assured discretion.

I easily integrate into your daily life and help you regain control, with method and flexibility.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km)

Secteur IT
Consultant - Transition Manager
TELECOMMUNICATIONS
August 2023 - July 2025 (1 year and 11 months)
Lyon, France
Global company transformation mission for an SME in a critical phase of strategic and operational adjustment.

Transformation steering: redesign of internal processes, structuring of work methods, improvement of overall efficiency.
Commercial strategy: definition and deployment of a new performance-oriented trajectory, customer targeting, and controlled growth.
Brand repositioning: work on the offer, identity, and distribution channels to align image and ambition.
Field optimization: reorganization of physical layout, better resource allocation, increased visibility.
Fixed cost reduction plan: budget rationalization and concrete profitability improvement.
Change management: steering the deployment of a new ERP, supporting teams and managers.

**Results**: revitalized company, clarified organization, restored profitability.
Secteurs Éducation & Relation Client
Trainer Consultant & Lecturer
October 2022 - July 2023 (9 months)
Lyon, France
Dual mission: pedagogical design and training delivery to various audiences, in academic and professional contexts.

Teaching in BTS GPME (1st year)
Delivery of modules U4 (customer/supplier relations) & U1 (general culture, expression, communication). Creation of engaging sequences, anchored in professional reality.

Corporate training – (adapted company)
Support for Customer Relations Officer teams across several sites. Job training, IT tools, posture, soft skills.

Client sectors: banking, insurance, energy.

Cross-functional intervention: participation in pre-sales, contribution to quality approach (QMS).

Impactful context: 60% of personnel with disabilities — adaptation of pedagogy, enhanced listening, and inclusive delivery.
Secteur Télécom
Technical Support Manager
February 2022 - September 2022 (7 months)
Lyon, France
Operational and strategic management of a technical team in a multi-level environment, focused on customer performance and service quality.

Team management (17 people): supervision of N1 (B2C), N2 (B2B), and N3 (VoIP projects) technicians. Recruitment, initial & ongoing training.

Operational steering: resource planning, incoming flow distribution, field intervention organization, real-time workload management.
Quality & customer performance: implementation of quality controls, KPI monitoring, animation of customer performance strategy.
Escalation management: supervision of ticketing activity, management of complex cases, direct link with infrastructure teams and operator partners.

Steering Committee member, liaison between management and field teams, active contribution to structuring the support organization.