Silvia Pico

Responsible for providing academic and personal advice to Latin American students interested in studying at a university in the United States. My main functions include: Providing personalized academic guidance and continuous monitoring. Supporting the registration process, achieving an increase in the percentage of student recruitment. Managing monthly collection of student portfolio. Constantly accompanying students during their training process, contributing to the improvement of student retention rates.

Making retention and sales calls. Attending to customers with technical support and general inquiries. Providing information on payment dates and billing. Managing requests for modification of plans and services.

Tracking deliveries and resolving problems with orders. Managing retention cases for defective products, offering compensation and personalized solutions. Sales of electronic products through the customer service channel. Technical support for various products and guidance in the use of the Amazon.es platform.