About Silvia
Cybersecurity-oriented IT professional with 5+ years of experience in IT operations within the financial sector. My background includes system monitoring, incident triage, database management, and user access administration, all performed in highly regulated, security-sensitive environments.
During my MSc in Information Technology at Birkbeck, I specialised in cybersecurity. My final project focused on developing incident response strategies and implementing international cybersecurity frameworks (NIST, ISO 27001) to enhance organisational resilience. This involved analysing threats, designing response playbooks, and defining procedures to strengthen detection and mitigation capabilities.
Italian
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Suade LabsADMIN & PA TO CEOAugust 2019 - August 2020 (1 year)London, UK• Handling administrative requests and inquiries from the CEO, CTO, Engineers, Sales team,• Daily organisation of agendas based on business priorities, this includes managing an extremely active calendar of business travels, meetings and personal appointments.• Writing business and technical documentation
- LendscapeIT COORDINATORAugust 2020 - February 2025 (4 years and 6 months)London, UK• Efficiently triaged and resolved IT support tickets using Jira Service Desk, achieving a 90% first-day resolution rate and improving overall user satisfaction. Keeping users updated about the status of their requests, resolution times and workarounds.• Monitored Sophos Central for security alerts, collaborating with the security team to raise and track VUL tickets and contributing to faster threat response times.• Conducted daily IT system health checks to proactively identify issues and ensure operational continuity across critical infrastructure.• Monitored vendor and security bulletins; collaborating with IT team to schedule patches in line with vulnerability severity (CVSS)• Gathered and organized evidence of system and process compliance for audits.• Wrote and updated documentation on Confluence including IT knowledge base articles, checklist for user onboarding and offboarding, adding user to groups on AD, systems health checks and escalation procedures.• Provisioned and configured laptops; created and managed new user accounts and group policies in Active Directory to support secure onboarding.• Managed business mobile contracts, ensuring cost efficiency and up-to-date usage tracking.
- Evoke Design & BuildADMIN AND IT ASSISTANTMarch 2019 - August 2019 (5 months)London, UK• Database maintenance,• Providing customer service to clients over the phone and via email,• Arranging appointments with the maintenance team,• Ensuring that all documentation is accurate and updated,• Scheduled and documented regular system backups and software updates.• Tracked and renewed software licenses to ensure compliance with vendor agreements
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Education
- Fortinet, Certified FundamentalsITIL® Foundation2024Fortinet, Certified Fundamentals
- AZ-900 Microsoft Azure Fundamentals2022AZ-900 Microsoft Azure Fundamentals