Freelancer profile translated to English.

Description

With over 15 years of experience as an administrative agent, I am currently working at the Automobile Club Luxembourg, where I contribute to member management and follow-up on debt collection, in collaboration with a dynamic team. As a Key Business User for the deployment of a new tool, I play a central role in supporting change and optimizing processes.

Organized, punctual, and rigorous, I efficiently manage priorities to ensure the quality and reliability of operations. With excellent customer relations skills, I provide clear and professional communication in every interaction.

Curious and proactive, I learn quickly and do not hesitate to deepen my research to find relevant and sustainable solutions, beyond standard answers.

Industry field of expertise

Languages

French
Native or bilingual
Portuguese
Native or bilingual
Luxembourgish
Native or bilingual
English
Fluent
German
Fluent

Workplace preferences

Remote only

Primarily works remotely

CSB Consulting
Multilingual Helpdesk Agent
TELECOMMUNICATIONS
June 2006 - November 2011 (5 years and 5 months)
Luxembourg, Luxembourg
Point of contact between the client and 2nd level stakeholders.
Reception, qualification and processing of customer calls.
Routing incidents to the relevant support groups.
Monitoring incidents displayed on an alert monitor by telephone
and by e-mail.
SAP Microsoft Outlook Customer Relations
Eltrona Interdiffusion S.A.
Multilingual Helpdesk Agent
TELECOMMUNICATIONS
November 2011 - November 2016 (5 years and 1 month)
Luxembourg, Luxembourg
Point of contact between the client and 2nd level stakeholders.
Reception, qualification and processing of customer calls.
Routing incidents to the relevant support groups
Eltrona Interdiffusion S.A.
Administrative Agent Backoffice
TELECOMMUNICATIONS
December 2016 - September 2019 (2 years and 10 months)
Luxembourg, Luxembourg
Processing incoming mail and emails (contracts, terminations,
complaints).
Entering contracts into the database (Navibilling), verifying that the
file is complete.
Processing terminations in the database and sending
confirmation by mail or email.
Processing complaints and routing to the support group
concerned.
Activating cards, decoders and modems following calls from technicians
or following receipt of reseller contracts.
Preparing cards, decoders and modems for appointments of
tomorrow for the technician.
Entering mobile contracts and activating SIM cards for the department
Security.