Freelancer profile translated to English.
Back to original languageAbout Silvia
Passionate about improvement and performance, I have always felt the need to audit to question processes, tools, and service performance.
Everyone has a different strategy, but the goal is clear: to give customers the best service and, above all, to create a stimulating work environment for employees.
→ Internal Audit: To improve organization and thus create adequate strategies
→ Managerial Strategy: IT Tools, KPIs, Managerial Techniques (Kaizen, Lean Six Sigma)
→ CRM & Sales Strategy: IT Tools, KPIs
Define a global company vision,
Set clear and shared objectives,
Determine processes and methods to achieve them.
Structure internal processes
→ Conduct tool training for users
Spanish
Native or bilingual
English
Fluent
Italian
Conversational
French
Native or bilingual
Can work on-site
Paris (up to 20km), Achères (up to 10km)
Experience
- BpifranceInnovation Diagnostic ManagerBANKING AND INSURANCEMarch 2025 - Today (1 year and 5 months)Paris, France
- Validation of Diagnostic requests
- Building and managing an expert pool
- Quality monitoring
- Improvement and optimization of processes
- BpifranceProject Manager - Innovation Axes DiagnosticPUBLIC SECTORMarch 2024 - March 2025 (1 year)Paris, France
- Improvement and standardization of the innovation offering
- Management of diagnostic requests
- Ensuring the quality of the diagnosis and implementing KPIs to measure it
- Promoting the offering as well as the entire range of innovation diagnostics
- BpifranceProject CoordinatorBANKING AND INSURANCEJuly 2021 - March 2024 (2 years and 8 months)Paris, FranceProject Coordinator "France Num Training"Product development (compliance, IT tools implementation, etc.)Bid managementSupporting experts in implementing digital transformation training
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Education
- STRATEGY @HEC PARISHEC2022CERTIFICAT EXECUTIVE ONLINE Business Strategy Comprendre comment les entreprises acquièrent un avantage concurrentiel dans un secteur d’activité particulier Corporate Strategy Comprendre comment les entreprises peuvent se développer dans de nouveaux secteurs Strategy Implementation Identifier les principaux moteurs pour mettre en œuvre la stratégie avec efficacité
- Master of Science - Marketing and Brand StrategyISG, Paris, France2017Master 2- Bac+5
Certifications
- Digital MarketingIAB Spain2017
- Lean Six Sigma Green BeltCUBIK2024