Freelancer profile translated to English.
Back to original languageAbout Sihem
Hello,
I have been a freelance communication and marketing professional for a year and I am looking for a job where I can leverage my knowledge and experience.
I am currently undertaking a part-time mission in a startup where I am in charge of customer service: processing refund requests, responding to customer emails, and responding to customer reviews on Trustpilot.
I am also a claims specialist and handle SAV files, disputes, and client/service provider conflicts.
I am very versatile and enjoy taking on new challenges, especially since I hold a degree in English Language and Literature from La Sorbonne, which has made me very comfortable in English and opens up more doors and opportunities for me in the professional world.
After my degree, I completed a Bachelor's in Commercial and Marketing Development Management, where I acquired knowledge in the field I am currently working in.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- NeedHelpCustomer Success AgentCIVIL ENGINEERINGMarch 2022 - Today (4 years and 3 months)Paris, France- Assist a team of customer service representatives in managing refund requests- Implement effective processes for managing refund requests in compliance with company policies and procedures- Communicate effectively with customers to understand their refund requests and provide adequate assistance- Collaborate with other company departments to resolve customer refund issues- Maintain an accurate and up-to-date database of refund requests and customer communications- Ensure customer satisfaction by ensuring that refund requests are processed quickly and efficiently- Contribute to the creation and implementation of processes to improve the efficiency of refund request management.- Continuous reporting to management for the development of a User-Centric methodology
- ANSTEL SASTelephone OperatorCIVIL ENGINEERINGNovember 2020 - February 2022 (1 year and 3 months)92400 Courbevoie, FranceTelephone assistance for elevator problems/breakdowns (Schindler, Otis)Assigning service providers for urgent breakdowns (electricity, gas, locksmith, etc.)
- Student PopTemporary WorkFebruary 2018 - November 2020 (2 years and 9 months)Paris, FranceProspecting, sales, and commercial animation missions.
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Education
- Bachelor's degree, Commercial and Marketing Development ManagementESIC2021Bachelor's degree, Responsable de Développement Commercial et Marketing
- Bachelor's degree in Letters, Foreign and Regional Literatures and CivilizationsSorbonne Nouvelle University2020- Anglais professionnel - Traduction de l'anglais vers le français - Communication et rédaction en anglais