Siham Lazim

As a Service Delivery Manager/Head of QA responsible for facilitating the timely production of software deliverables and information system quality products.

With extensive experience as a software quality service delivery manager for major clients, I have been primarily the main guarantor of quality with effective management of quality team members, budgets, and schedules.

Key achievements:

- Launch of software quality service tenders

- Integration of testing services within agile / SAFe teams

- Implementation of a Testing organization adapted to the needs of CIOs

- Planning and coordination of all software quality services

- Implementation of dedicated service centers for test automation activities

- Implementation of dedicated service centers for performance testing activities

- Monitoring of operational and efficient KPIs for the quality of services provided and identification of areas for improvement

- Effective problem and crisis management

- Development and implementation of policies, procedures, and standards to ensure service quality and continuity

- Preparation of reports on IT service performance and presentation of these reports to clients and management.

In short, I have solid skills across the entire IT service lifecycle, from planning to delivery, including problem and incident management. With an excellent understanding of information technology as well as strong project management and communication skills.