Sihame E.

The various tasks accomplished are:

- Management of IT projects related to CRMs (Salesforce);

- Processing of client files and CRM analysis.

- Project management and monitoring: planning;

- Identification and correction of errors and discrepancies;

- Relationship management with IT providers;

- Budget management and monitoring;

- Management of Email and SMS campaigns (Salesforce and Marketing Cloud, internal software);

- Creation of sending workflows;

- Segmentation;

- Creation of landing pages (Webflow);

- Calculation of ROI and KPIs for web marketing campaigns (Data Studio);

I was in charge of DLMC's communication. Here are some of the tasks I was given:

- Website redesign with an external partner

- SEO

- Creation of a visual identity for one of their clients

- Graphic design for DLMC's clients

- Creation of a sales brochure

- Creation and personalization of dynamic mailing for a key company client,

Internal communications manager and change management facilitator within the "Business Applications" IT department of the SNCF Group.

The various tasks accomplished are:

- Event project management: organizing seminars, finding venues and service providers, logistical management, support, workshop creation, budget management and monitoring, etc.

- Visual creation: flyers, invitations, cheat sheets, infographics, etc.

- Creation and support in a communication strategy for IT processes.

- Human resources support: creating job descriptions, organizing workshops on psychosocial risk prevention, etc.

- Development of schedules, reporting, and summaries of seminars and meetings.

- Monitoring of the communication/event budget for the "Business Applications" department.

- Support in the training plan for SNCF agents.

- Implementation of training on Office 365 as part of the "Digital for All" strategy.

- Community Management: management and creation of an editorial line for the Yammer group of the "Business Applications" IT department.