Freelancer profile translated to English.

Description

With solid experience in customer relations and administrative management, I offer tailor-made support to free up your time and simplify your daily tasks.

My skills include:

• Email and calendar management: organization and follow-up for smooth operation.

• Customer relations: experience in teleconsulting and customer support, with an impeccable sense of service.

• Web writing and content: creation and optimization of texts for blogs, websites, and social networks.

• Administrative organization: file tracking, document management, and reporting.

• Versatility and autonomy: ability to adapt to your needs and work effectively remotely.

My goal: to help you save time and focus on the core of your business, with rigor and professionalism.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Fluent
Italian
Basic

Workplace preferences

Remote only

Primarily works remotely

Mountakhab
Web Writer
PRESS AND MEDIA
January 2012 - December 2017 (5 years and 11 months)
As a web writer for Mountakhab.net, I was responsible for creating and optimizing content around sports news, mainly related to football.
My tasks included:
• Writing informative and engaging articles
• Researching and verifying information before publication
• Rewriting and adapting content according to the site's tone and target audience
Writing and Communication
DPD France
Customer Relations Manager
LOGISTICS AND SUPPLY CHAIN
January 2017 - December 2019 (2 years and 11 months)
At DPD, I managed and followed up on customer requests (businesses and individuals) in a dynamic and demanding environment.
My main responsibilities:
• Receiving and processing incoming customer calls and emails
• Tracking deliveries, resolving disputes, and managing complaints
• Communicating with carriers and internal departments to ensure customer satisfaction
• Updating databases and daily reporting
Customer Relations Email Inbox Management
Cpam
Tele-advisor
HEALTH AND WELLNESS
January 2020 - July 2020 (6 months)
As a tele-advisor at the Health Insurance office, I was responsible for assisting policyholders with their administrative procedures and providing them with clear and precise information about their rights and benefits.

My main tasks:
• Answering policyholders' calls and identifying their needs
• Providing information on reimbursements, sick leaves, health cards, and online procedures
• Managing files and tracking requests in internal tools
• Transmitting information to the relevant departments and monitoring policyholder satisfaction
Customer Relations