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Sicilia BeddaSB

Sicilia Bedda

Technical Support Specialist

€400/day
Wiesbaden, DE
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Sicilia

I have experience in technical support, customer service, and international communication. Most recently, I worked in technical support at ALSO Enterprise Services, where I assisted customers with cloud-related solutions and escalations.

Over the years, I have worked in various international environments, including at Amazon and with companies in Malta. This has allowed me to develop strong communication and problem-solving skills. I am now highly motivated to re-enter the workforce and look forward to contributing my experience and developing professionally.

I currently live in Germany, but I plan to move to Sicily in the near future, as I want to build my long-term personal and professional future there.

For this reason, I am particularly interested in opportunities where I can contribute my international experience and simultaneously develop professionally in a stable and motivating environment.
  • German

    Native or bilingual

  • English

    Conversational

  • French

    Basic

  • Italian

    Basic

Remote only
Primarily works remotely

Experience

  • ALSO Enterprise Services (Homeoffice)
    Technical Support Specialist
    October 2021 - December 2023 (2 years and 2 months)
    1 Processing written and telephone customer inquiries (inbound/outbound)
    2 Support for the ALSO Cloud Marketplace and technical functions
    3 Administrative support and preparation of escalations to 2nd level support
    4 Contact person for escalations to Microsoft, SkyKick, TeamViewer, and Adobe
    5 Forwarding process improvements to the team leader
    Cloud Support First Level Support Escalation Management Digitalization & Process Optimization Ticketing System
  • Amazon (Homeoffice)
    Vendor Contact Management Associate
    January 2018 - January 2019 (1 year)
    1 Coordination with suppliers to ensure smooth data flow
    2 Analysis and processing of catalog-related complaints
    3 Identification and correction of catalog errors
    4 Process analysis and suggestions for improvement

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Education

  • Class B
    Klasse B
  • Studies
    Technische Universität Darmstadt
    2017
    Studium

Categories

  • Other