About Sicilia
German
Native or bilingual
English
Conversational
French
Basic
Italian
Basic
Experience
- ALSO Enterprise Services (Homeoffice)Technical Support SpecialistOctober 2021 - December 2023 (2 years and 2 months)1 Processing written and telephone customer inquiries (inbound/outbound)2 Support for the ALSO Cloud Marketplace and technical functions3 Administrative support and preparation of escalations to 2nd level support4 Contact person for escalations to Microsoft, SkyKick, TeamViewer, and Adobe5 Forwarding process improvements to the team leader
- Amazon (Homeoffice)Vendor Contact Management AssociateJanuary 2018 - January 2019 (1 year)1 Coordination with suppliers to ensure smooth data flow2 Analysis and processing of catalog-related complaints3 Identification and correction of catalog errors4 Process analysis and suggestions for improvement
Recommendations
Be the first to recommend Sicilia
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Class BKlasse B
- StudiesTechnische Universität Darmstadt2017Studium
Categories
- Other