Freelancer profile translated to English.

Description

Communicative, calm, and empathetic consultant with an eye for the essentials.

Whether as a certified expert witness and appraiser, or as head of support or service management. These core competencies complement each other to create added value in the customer's complex environment.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
Hindi
Native or bilingual
Urdu
Native or bilingual
Punjabi
Native or bilingual

Workplace preferences

Can work on-site

Stuttgart (up to 50km)

Hornbach AG
IT Project Manager
RETAIL (SMALL BUSINESS)
December 2023 - December 2023
Bornheim, Germany
Sub-project management reporting to overall project management,
Steering committee and CEO
Development of support concepts for a new point-of-sale product to be introduced
Support in selecting a new ITSM tool
As-is analysis of IT support in branches, analysis of UHD and 2nd Level processes
Identification of necessary monitoring tools
Definition of KPIs
Review processes and define crucial steps for the project implementation phase
Meetings with individual support teams •
Constant exchange and stakeholder management
Management of service providers
Project Management/Project Leadership ITIL Foundation Shared Service Figma (Software)
DCSO
Consulting Support Department
DIGITAL AND IT
June 2021 - November 2022 (1 year and 5 months)
Berlin, Germany
Reporting to the Head of IT Security
Development of a new Service Desk Management for international clients
Concept development and preparation for implementation for Service Desk employees
Leading, motivating, and developing training proposals
Regular meetings with clients and service teams
Support in other projects in different sub-project areas of corporate communications for faster goal achievement
Utilizing my experience as a Service Manager and improving customer processes
Exyte Management GmbH
IT Project Manager
CIVIL ENGINEERING
October 2023 - Today (2 years and 8 months)
Stuttgart, Germany
Reporting to Director Solution Architect & Project Management Infrastructure

• Report to the Management Board as needed
Stakeholder management, Process and Product Owner, Team management Project management for various projects in EMEA and APAC
• M365, MS Azure/ Entra, Storages • Management
Communication with teams from EMEA and APAC, ITIL
Project reports, PID, etc. according to company-internal, adapted PRINCE2 standard
• Projects initiated by the CEO Board
• Coordination with other teams from different departments including alignment of new projects
IT Project Management Scrum Communication ITIL V3 Reporting