About Shikhar
I help SMEs, founders and growing teams simplify operations, improve processes and build practical systems for visibility, ownership and follow-through.
My background combines 13+ years across Amazon UK operations transformation and Indian Air Force programme governance. I have worked across complex, fast-moving environments where teams needed clear priorities, reliable execution, strong SOPs, KPI routines and better coordination across functions.
I can support clients with:
• Operations health checks
• Process mapping and workflow improvement
• SOP and process documentation
• KPI dashboards and reporting routines
• Action trackers, decision logs and follow-up systems
• PMO and project coordination support
• Weekly operating rhythm setup
• AI-supported documentation and workflow improvement
At Amazon UK, I partnered with Operations, Engineering, Quality, Safety, HR, Finance and regional teams to build operating rhythms, KPI dashboards, SOP routines and process-control systems in live operations.
Selected results include £2.8M savings, 34% efficiency improvement, 35% visibility uplift, productivity improvement from 147 to 191 UPH, defect reduction from 9,800 to 5,880 DPMO, and SOP compliance improvement from 76% to 98%+.
My style is practical, structured and outcome-focused. I do not overbuild systems. I create simple tools, routines and documents that busy teams can actually use.
English
Native or bilingual
Hindi
Native or bilingual
Remote only
Primarily works remotely
Experience
- Amazon UKPathways Operations Manager | Process Improvement & KPI GovernanceE-COMMERCESeptember 2022 - December 2025 (3 years and 3 months)Leeds, UKLed operations transformation, process improvement and KPI governance across Amazon UK fulfilment operations, partnering with Operations, Engineering, Quality, Safety, HR, Finance and regional teams.Built practical operating rhythms, KPI dashboards, SOP routines, action trackers and escalation systems to improve visibility, ownership and follow-through in live operations.Key achievements:• Delivered £2.8M savings and 34% efficiency improvement across 7 European sites through Lean standardisation, workflow redesign and best-practice deployment.• Improved productivity from 147 to 191 UPH and reduced defects from 9,800 to 5,880 DPMO using Kaizen, root cause analysis, standard work and process-control routines.• Improved operational visibility by 35% from an 8-KPI baseline through daily Tier routines, weekly business reviews and monthly governance forums.• Reduced time-to-action from 5 days to 3 days by introducing owner-led action tracking, escalation triggers and decision checkpoints.• Maintained 98%+ SOP compliance from a 76% baseline through SOP routines, audit checks, coaching loops and corrective-action follow-through.• Mapped 10 workflows, 6 priority pain points and 8 automation opportunities, converting handoff failures, rework and exception trends into practical improvement plans.
- Indian Air ForceSquadron Leader | Programme Governance & Risk ControlDEFENSE AND MILITARYJuly 2011 - July 2021 (10 years)IndiaLed programme governance, operational readiness, risk control and service-continuity improvement across mission-critical engineering, logistics and supply chain environments.Key responsibilities and results:• Managed a £50M+ technical portfolio and 200+ personnel, maintaining visibility across readiness, risks, dependencies, resources and operational priorities.• Established readiness reviews, risk registers, SOP controls, supplier follow-up routines and escalation mechanisms to support predictable programme delivery.• Delivered a 6-month Life Extension Programme by analysing maintenance data, failure patterns and critical components, improving system availability from 60% to 90%+ and extending asset life by approximately 10 years.• Coordinated engineering teams, repair depots and external vendors to resolve obsolescence, spares scarcity, technical constraints and system-level validation issues.• Reduced procurement costs by 30% across 5 suppliers and deployment costs by 96% through structured sourcing, demand planning and cost-control routines.• Supported senior leadership with clear reporting on risks, readiness, dependencies and operational decisions in a high-trust, mission-driven environment.
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Education
- MBALancaster University Management School2022MBA
- PG Diploma, Aeronautical EngineeringAir Force Technical College2012PG Diploma, Aeronautical Engineering