Freelancer profile translated to English.
Back to original languageAbout Sheyla
Looking to delegate with the complete peace of mind that things will be done right the first time?
I have over 20 years of experience coordinating operational and organizational areas. Recently, I have completed an Advanced Program specializing in merging my entire career with the most advanced digital tools on the market today.
I am not basic support; I act as a strategic right-hand for both corporate companies (SMEs) looking to optimize their structure and digital entrepreneurs who need agility and freedom from technical and operational burdens.
My differential value combines the judgment, confidentiality, and problem-solving skills of a senior profile with the speed and efficiency that Artificial Intelligence applied to productivity brings.
Catalan
Native or bilingual
English
Conversational
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- MAPEI SPAINCustomer Service Assistant - Pricing SpecialistCHEMICALMay 2022 - December 2025 (3 years and 7 months)Cross-functional support to sales teams. Incident resolution and operational follow-up. Coordination of contracts and orders. Management and maintenance of pricing policies and commercial conditions.
- REPROG. IND. CATALUÑAAdministrative & Finance CoordinatorSOFTWARE PUBLISHINGFebruary 2018 - May 2022 (4 years and 3 months)Comprehensive management of invoicing and collections. Administrative coordination of HR and OHS. Customer service and incident management. Document management and internal operational support. Direct support to the Financial Director.
- RICOH SPAINSales Support AnalystSOFTWARE PUBLISHINGFebruary 2018 - February 2019 (1 year)Commercial and financial support. Project review and analysis. Preparation of reports and operational documentation. Coordination of internal processes and improvement plans. Area KPIs and assistance in achieving results.
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Education
- Advanced Program for Virtual AssistantAITED2026Creación de contenido RRSS, diseño gráfico con herramientas digitales, inteligencia artificial, comunicación digital, email marketing, organización de eventos y viajes, facturación, atención al cliente y diseño web entre otros.
- ENGLISH B2PREPLY2026