Shaymae Fatane

Technical leadership and administrative organization of a 7-person IT & Operations team for live conferences with 200+ participants and parallel workstreams. Structured management of user access, IT security standards, and document management within the Microsoft 365 ecosystem (Identity & Access Management, Administration). Planning, control, and optimization of technical workflows, digital discussion formats, and processes in time-critical live environments. Cross-functional coordination and organizational alignment between design, marketing, and overall management. Cross-functional coordination with design, marketing, and organization.

Conception of UX improvements and accessibility features for the HEAG app – based on OpenMaps data analysis and user workshops with the whitelabel provider. Collection of user needs and derivation of service improvements in cross-functional coordination with IT, operations, and external partners. Maintenance and further development of the extranet, including document structures and database maintenance. Conception of digital and printed communication materials, as well as visualization of map data (maps, schedules, pictograms). Conducting citizen dialogue formats and customer appointments (including one with 100+ participants), including visitor management, external communication, and event coordination.

Creation of visual assets and marketing materials for digital and print channels. Participation in digital campaigns and platform content.