Freelancer profile translated to English.

Description

Freelancer specializing in website creation and management, as well as remote technical and administrative support. I offer versatile services, adapted to your needs, with full autonomy to effectively assist you.

Rigorous and organized, I make it a point of honor to deliver quality work, with clear and efficient communication.

Do not hesitate to contact me to discuss your project!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Balto
Customer Support and Digital Development Specialist
October 2024 - Today (1 year and 8 months)
• Daily customer support management: organization and processing of the inbox, personalized responses to requests via email and social networks.
• Responding to customer reviews on various platforms.
• Monitoring and analyzing statistics to optimize customer satisfaction.
• Resolving order-related issues and logistical follow-up.
• Creating and managing a chatbot to improve support automation.
• Working in coordination with internal teams to streamline processes and ensure effective ticket follow-up.
Logistics Microsoft Office Chatbot Customer Service Customer Relationship Management
OPTI-MIX Études
Marketing Investigator
June 2024 - September 2024 (3 months)
Alpes-Maritimes, France
• Conducting field surveys in large retail stores as part of marketing studies.
• Collecting and entering quantitative and qualitative data.
• Adhering to study protocols and production deadlines.
Data Collection and Analysis Data Entry Data Processing Qualitative Studies Quantitative Studies
Allo Webmaster
Front-end Developer
August 2023 - August 2023
Sint Maarten
• Front-end integration of a website from mockups.
• Technologies used: HTML, CSS, JavaScript, and Bootstrap.
• Responsive adaptation and cross-browser testing.
• Collaboration with the back-end developer to ensure overall site consistency.
JavaScript CSS3 Bootstrap HTML5 Web Integration