About Shan
French
Native or bilingual
English
Fluent
Experience
- BaltoCustomer Support and Digital Development SpecialistOctober 2024 - Today (1 year and 8 months)• Daily customer support management: organization and processing of the inbox, personalized responses to requests via email and social networks.• Responding to customer reviews on various platforms.• Monitoring and analyzing statistics to optimize customer satisfaction.• Resolving order-related issues and logistical follow-up.• Creating and managing a chatbot to improve support automation.• Working in coordination with internal teams to streamline processes and ensure effective ticket follow-up.
- OPTI-MIX ÉtudesMarketing InvestigatorJune 2024 - September 2024 (3 months)Alpes-Maritimes, France• Conducting field surveys in large retail stores as part of marketing studies.• Collecting and entering quantitative and qualitative data.• Adhering to study protocols and production deadlines.
- Allo WebmasterFront-end DeveloperAugust 2023 - August 2023Sint Maarten• Front-end integration of a website from mockups.• Technologies used: HTML, CSS, JavaScript, and Bootstrap.• Responsive adaptation and cross-browser testing.• Collaboration with the back-end developer to ensure overall site consistency.
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Education
- Associate's Degree in Web Integrator DeveloperOpenClassrooms2022
- General BaccalaureateLycée Carnot2021