Freelancer profile translated to English.
Back to original languageAbout Shancy
Hello, I amShancy**, a professional working in the field of **Sales Administrationfor **8 years**.
Versatile, with a good sense of service and customer satisfaction oriented, I provide support tocommercial**, **administrative**, **logistical**, and **financialoperations teams.
Are you a company or a team leader looking foroccasional or regular supportfor your teams?
I am the ideal profile you need. Why in 5 points?
✔️ Strong adaptability,
✔️ Organization,
✔️ Proactivity,
✔️ Rigor
✔️ Autonomy
Myskillsbelow have earned me **the trust of my clients**:
☎️📧 **Customer Service**: being the first point of contact, managing customer support and incoming requests, updating the database/CRM.
📶 **Order Processing and Management**: order entry, quote creation, order tracking (announcing stockouts, product returns, missing items, etc.).
📦 **Production & Supply Chain**: forwarding orders for production and preparation; transmitting customer specifications & instructions; tracking stockouts.
🚛 **Order Shipping**: coordinating shipments, organizing transport, logistics tracking.
💳 **Customer Invoicing**: invoicing shipped products, sending invoices to customers.
💲🧾 **Pre-accounting**: Payment tracking, Customer reminders, Bank reconciliation, Account matching, Debt collection.
🆘 **After-Sales Service**: SAV management, dispute resolution, complaint management, credit note issuance and transmission.
⏳ 📈 **Workflow**: priority management, task list, methodology, Timeblocking, Task Batching, continuous process improvement, and activity reporting.
📩 I look forward to discussing a potential future collaboration with you!
See you soon,
Shancy.
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Portuguese
Basic
Remote only
Primarily works remotely
Experience
- In HaircareLogistics Provider Sourcing Manager - FreelanceFASHION AND COSMETICSNovember 2024 - December 2024 (1 month)
- Identification and understanding of the brand's logistical needs
- Writing the specifications for logistical services
- Identification of potential providers
- Contact and discussions with potential providers
- Launching and managing the tender process
- Analysis, creation, and presentation of comparative reporting of offers
- Creation and presentation of the final report of the most suitable providers
- Responses to suppliers after the tender closure
- Recommendations
- RespireSales Administration & Distribution Manager - FreelanceFASHION AND COSMETICSOctober 2024 - November 2024 (1 month)
- Management and entry of customer orders (B2B): Pharmacies and Key Accounts
- Customer Relations / Customer Support
- Creation and updating of customer files
- Sales Support
- Price list update
- Support for Procurement / Communication / Marketing teams
- Entry of internal stock transfers
- Supplying the pop-up store
- Customer invoicing
- After-Sales Service
- Dispute and complaint management
- Issuance and sending of credit notes
- Bank reconciliation
- Invoice matching
- Launching LCR (Bank Drafts)
- Overdue invoice reminders
- Factoring
- SkeepersSales Administration Manager - Freelance, supporting the ADV/Finance TeamSOFTWARE PUBLISHINGMay 2024 - July 2024 (2 months)
- Data quality improvement of the customer database
- Updating customer files (Duns, billing addresses, SIRET, bank details, etc.)
- Quote creation
- Opportunity creation
- Issuance of one-off invoices (New logos, Service/PS)
- Establishment and sending of customer invoices
- Establishment of credit notes
- Accounting entry matching
- Administrative management (sending legal documents)
- Amendment/transfer of contracts (business takeover, change of legal entity, change of SIRET, etc.)
- Correction of contracts/invoicing for clients in judicial liquidation, cessation of activity, deregistration, legal restructuring
- Contract termination processing
- Debt collection (customer reminders, dunning level update, acknowledgment of payment notices, etc.)
- Zendesk Ticket Processing
Reviews
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- MASTER 2 LEA English/Spanish, International Languages and BusinessUniversity of Perpignan Via Domitia2018MASTER 2 LEA , LAngues et Affaires Internationales
- MASTER 1 LEA English/Spanish, International Business and NegotiationsUniversity Charles de Gaulle-Humanities, Literature and Arts (Lille III)2017MASTER 1 LEA Anglais/Espagnol, Affaires et Négociations Internationales