Freelancer profile translated to English.

Description

Accelerate your sustainable performance with a human-centered and results-oriented approach.

As a Partner at RAI-LIGHT with over 20 years of experience, I support General and Operational Management in steering complex transformations. My mission: to transform your organizational challenges into growth levers through LeanSix Sigmaand KAIZEN Coaching.

💡 Why choose me?

My added value lies in reconciling strategic issues with field execution. I don't just deliver reports, but solutions rooted in the autonomy of your teams.

🛠 Areas of Intervention & Deliverables:

Operational Excellence:Redesign of cross-functional processes (Enquiry to Cash), maturity diagnostics, and control of complex customer journeys (e.g., Orange Fiber deployment).
Program Management (PMO):Direction of high-stakes financial projects, management of digital transformation, and deployment of tools (ERP/CRM: SAP, Salesforce, M3).
Strategy & Organization:Scoping, opportunity studies (Make or Buy), and definition of Target Operating Models.
Change Management:Green Belt training, manager coaching, and facilitation of KAIZEN workshops to sustain gains.

📈 Concrete Results (Business Cases):

Industry (SIATRA/AGGREKO): Reliability of critical maintenance and harmonization of Sales Administration processes across Europe.

Royal Air Maroc: 54% success rate in transformation projects through coaching 40 project managers.

SFR: Financial performance multiplied by 3.5 and sales rate increased from 8% to 15% through customer journey redesign.

CertifiedGreen Beltand trained in AI fundamentals (Google 2025), I integrate technological innovation to automate your processes and boost your efficiency.

Ready to transform your operations?Let's discuss your challenges to define your path to success.

Industry field of expertise

Languages

English
Native or bilingual
Arabic
Native or bilingual
Spanish
Basic
Russian
Basic

Workplace preferences

Can work on-site

Louveciennes (up to 50km)

RAI-LIGHT
Partner
CONSULTING AND AUDITS
September 2018 - Today (7 years and 9 months)
Louveciennes, France
Steering of strategic programs and project management in operational excellence and digital transformation
Key Mission: Optimization of the FTTH (Fiber) Customer Journey & After-Sales Service * Context: Strong acceleration of fiber optic connections and degradation of service quality on third-party networks.
Actions: Control of the cross-functional process, PMO steering of the "ONE PTO" and "SAV Broadband" programs, and reinforcement of risk management.
Deliverables: Creation of steering dashboards, redesign of governance, and automation of intervention management.
Result: Reduction of intervention costs, reliability of connections, and compliance with ARCEP regulatory obligations
Key Skills:
Strategic Scoping: Telecom - Operational diagnostics, "Make or Buy" opportunity studies.
Management & Coaching: Aerial - Training of multidisciplinary teams, Lean skills transfer.
Performance (Ongoing Mission): Industry - Optimization of "Enquiry To Cash", cost reduction, and NPS (Customer Satisfaction) improvement
Strategic Scoping Management and Coaching Operational Performance Lean Management
Aggreko
Manager Process & Project Continental Europe
ENERGY AND UTILITIES
April 2012 - May 2017 (5 years and 1 month)
Saint-Michel-sur-Orge, France
Harmonization of business processes and deployment of structuring tools (CRM/ERP) at the continental level
Key Mission: Transformation of the Continental Europe Sales Administration Organization * Context: Need to harmonize jobs and processes within European rental centers.
Actions: Operational diagnosis, definition of the target organization (Sales Administration), and facilitation of CRM/ERP training (M3, Salesforce) for 3 to 40 users per country.
Result: Successful deployment of CRM, ERP, and CISCO tools, and implementation of a unified operational structure
CRM Process Management Digital Transformation Change Management
DXC (ex KPMG Peat Marwick / CSC)
Expert KAIZEN Coaching
CONSULTING AND AUDITS
January 1999 - September 2010 (11 years and 8 months)
Courbevoie, France
Job Description: Supporting major clients in their operational excellence and technological deployment initiatives
Key Mission: CRM Deployment & Operational Excellence (SFR / Royal Air Maroc) * Context: Optimization of commercial performance in call centers and launch of Lean Six Sigma initiatives.
Actions: Deployment of the E.piphany tool (SFR), coaching of 40 project managers in the KAIZEN (RAM) methodology, and training of managers.
Result (SFR): Financial performance multiplied by 3.5 and sales rate increased from 8% to 15%.
Result (RAM): 54% project success rate and immediate identification of "Quick Wins"
CRM Operational Excellence Kaizen Coaching