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Shalini WadheraSW

Shalini Wadhera

Customer Success, operations, marketing, people ma

€302/day
Dubai, AE
15+ years

Average response time: 1 hour

About Shalini

With 20+ years across IT services, cybersec and consulting, I work at the intersection of revenue, people, and execution. I don’t operate in silos — I align sales, customer success, operations, and talent so growth becomes scalable and measurable.

What I Bring:
Leadership with execution discipline - - aligning strategy, people, and operations
- People’s person who builds high
performing, accountable teams
- Customer Success architect — driving retention, loyalty, and long-term value
- Transformation leader across sales, operations, and organizational design
- Growth catalyst — accelerating revenue and market expansion
- Funding & investment readiness support — from structure to strategic positioning
- Program management expertise — delivering complex, cross-functional initiatives
- Operational structuring & governance frameworks for scalable growth
- Training & development programs to build internal capability
- Business setup from scratch in the UAE — licensing, structuring, operational foundation
- Multi-country company setup & expansion across diverse markets

How I Work?
Connect vision to execution
Build systems that scale
Turn strategy into measurable outcomes
  • English

    Native or bilingual

  • Hindi

    Native or bilingual

Can work on-site
Dubai (up to 50km)

Experience

  • ProVise Consulting and fractional cmo at optimas
    Director – Program Management & Strategy
    January 2014 - Today (12 years and 5 months)
    Dubai - United Arab Emirates
    • • Led sales operations, targets, partnerships, and early revenue programs.
    - leveraged my relationships and closed the consulting deals on ISO 27001/ adsic/nesa complianxe etc
    - Established training as revenue programs along with consulting in the organisation
    - aligned my knowledge of the land with respext to visa, licensing to getting contracts and aligning talents globally
    Marketing stragey B2B marketing Marketing and Communications Planning Sales Excellence Business ops
  • ProVise
    — Organizational Maturity, Alignment & Transformation
    January 2017 - Today (9 years and 5 months)
    • • Led internal cybersecurity awareness and marketing programs for key clients, including weekly jargon explainers, visual content development, cybersecurity calendars, and the creation of a cybersecurity mascot.
  • ITpreneurs
    Regional Manager – MEA
    January 2005 - January 2013 (8 years)
    Orange Middle East and Africa, Casablanca, Morocco
    • • Designed and executed a structured regional growth program, enabling partner onboarding, enablement, marketing alignment, pipeline governance, and certification conversion strategies — all of which contributed to rapid revenue acceleration.

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Education

  • PG Diploma
    NMIMS
    PG Diploma
  • BA
    Delhi University
    BA

Skill set

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