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Shahzad Mohammad SaeedSM

Shahzad Mohammad Saeed

Service Center Manager

€1,000/day
Paris, FR
15+ years
Team Management
Project Management
Cross-functional Coordination
Report Writing
IT Support

Average response time: 1 hour

Freelancer profile translated to English.
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About Shahzad

+20 years of IT experience in demanding international environments.
Global team management, complex, cross-functional IT operations coordination, and critical infrastructure management for multinational corporations and CAC 40 companies.

  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Fluent

  • Hindi

    Native or bilingual

  • Urdu

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Groupe BBL
    Service Center Manager
    July 2023 - Today (2 years and 11 months)
    Bussy-Saint-Georges, France
    Creation of "Support", "Infrastructure", and "Cybersecurity" departments.
    IT Team Manager: 10 engineers
    Implementation of a ticketing tool: Zoho Desk
    Monitoring of performance indicators (SLA)
    Development of IT procedures ("Morning Checks", "Escalations", "Contacts")
    Populating a knowledge base
    IT supervision of store openings and closings in France and internationally
    Preparation of IT equipment for all Group employees (+2000 people)
    Coordination of cross-functional operations with our various service providers (telephony, copiers, fiber, Wi-Fi...)
    Creation of a "Support" department in Morocco with 2 technicians
    Management and monitoring of IT projects
    Weekly meetings with internal and external stakeholders on IT activities
    Presentation of reports to Management / COMEX
  • American Hospital of Paris
    Support Manager
    MEDICAL
    August 2021 - May 2023 (1 year and 9 months)
    Neuilly-sur-Seine, France
    Team management of 5 on-site technicians
    Implementation of support processes
    Management of user accounts, PCs, and printers on AD
    Interventions on medical applications/devices
    Internal phone system
    TPE Ingenico
    Supervision
    Network verification
  • Apass Consulting
    Business Creator
    September 2017 - February 2021 (3 years and 5 months)
    77000 Melun, France
    Client prospecting for DYNATRACE and workstations
    Client support with implementation of support processes
    Weekly meetings and reports with clients
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Education

  • BTS (Higher National Diploma)
    BTS
  • Brevet de Technicien Supérieur Action et Communication Commerciale (Higher Technician Certificate in Commercial Action and Communication)
    Lycée Léonard de Vinci Melun
    1998
    Brevet de Technicien Supérieur Action et Communication Commerciale

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