Shadab N.

Provision of support services (troubleshooting, hardware support requests) and deployment of laptops and desktops as part of a site relocation project.

Management and optimization of systems and work tools in collaboration with internal clients and service providers, user support (N2, N3), and application maintenance. Monitoring, process automation, management of various IT projects. Extension of the local network with the installation of a new patch panel, interconnection to the network core, and implementation of a high-availability architecture. Redesign of cabling and cable management, deployment of distribution switches, configuration of Fortinet and Stormshield firewalls, installation of Wi-Fi access points. Migration of Avaya telephony with replacement of network equipment and seamless service switchover.

Throughout my career, I have strengthened my skills in:

Network infrastructure management and monitoring (LAN, WAN, VLAN), configuration of Cisco, Aruba, Fortinet, Stormshield equipment, and securing architectures through firewalls and segmentation. Mastery of setting up services (DNS, DHCP, Cisco ISE, AD), monitoring using PRTG, Zabbix, SNMP, and virtualization (VMware, Hyper-V). Management of network migration and redesign projects, and collaboration with the IT department and security teams for the optimization and harmonization of IS environments.

Project management, ITIL ticket management, software configuration, procedure writing, handling various incidents, PC installations and deployments. Server management and administration, including virtualization, Active Directory (AD), DNS, DHCP, DFS, SFTP, SRV Imp, WDS, and WSUS.