Shabeel Maudarbaccus

Strategy

• • Spearheading the end-to-end transformation of the core general insurance system in Mauritius and East Africa, overseeing the replacement of legacy technology with a modern, scalable platform and reporting to the Group CEO

• • Defining the transformation strategy, aligning with organizational goals and regulatory requirements to drive operational efficiency and enhance customer experience

• • Conducting a comprehensive assessment of current system capabilities and developed a roadmap for seamless system migration and integration

• • Leveraging change management strategies to facilitate cultural alignment and promote user adoption of the new system

Program Management

• • Leading cross-functional teams in requirements gathering, vendor selection, and solution design, ensuring alignment with business needs and industry best practices

• • Directing implementation activities, including data migration, system configuration, testing, and training to ensure successful adoption across the organization

• • Establishing governance frameworks to monitor project progress, manage risks, and communicate effectively with C-suite stakeholders and key decision-makers

• • Delivering measurable outcomes, including improved process automation, enhanced reporting capabilities, and a future-proof insurance technology ecosystem

• • Collaborating with business leaders, technology teams, and external partners to drive project success

Strategy

• • Led a strategic feasibility study for IoT adoption within a telecommunications service provider in the middle east. Delivered actionable insights and investment recommendations to senior management, enabling data-driven decisions to unlock new revenue streams and enhance service portfolios

• • Conceptualized and developed an industrial-focused Network-as-a-Service (NaaS) catalog tailored for private 5G deployment in Saudi Arabia.

• • Created a comprehensive operating model for industrial NaaS, addressing critical functions such as marketing & sales strategies, seamless network deployment, automated provisioning processes, billing mechanisms, service level agreements (SLAs), and end-to-end customer support

• • Designed a comprehensive three-year technology roadmap for a leading fixed and mobile operator which included strategic priorities for network modernization, 5G rollout, and digital transformation initiatives to maintain competitive advantage and achieve long-term growth

Project Management

• • Acted as the risk manager within a PMO team managing the migration from SAP ECC to SAP S/4 HANA for a major manufacturing company present in 27 countries across Europe

• • Managed a $25,000 data management project for a leading organization in the Middle East

• • Assessed the project management maturity level of the IT department for a financial institution in Mauritius using the P3M3 maturity model

• • Acted as the Product Owner for the internal development of a project management tool which was then sold to external clients

• • Reviewed an ongoing Microsoft 365 migration project against the PMI framework for a leading bank in Mauritius and provided recommendations to address any identified gaps

• • Used Power BI and Power Automate to create reporting dashboards and to automate communications with major stakeholder

Strategy

• • Assisted in the formulation of the company's Network Strategic Master Plan including the technology roadmap in close collaboration with Senior Management

• • Supported in the development of cost-benefit analysis and business plan for new programs to support the strategic objectives of the organisation and communicated to the steering committee for evaluation and decision making

• • Formed an integral part of the budget planning process of the department

• • Conducted technical & financial feasibility studies of new technologies and led their implementation

Program Management

• • Managed a 2-year program for the implementation of several projects which involved the replacement of legacy hardware on 500+ sites throughout Mauritius with a team of 30 resources

• • Carried out project management duties including planning, monitoring of deliverables, tracking of the critical path, managing risk, reporting status to project stakeholders, ensuring completion of scope for various projects

• • Led the deployment of the first commercial 5G network in Mauritius

• • Managed a proof of concept In-Building infrastructure solution designed for high-rise buildings, shopping malls, and the Airport of Mauritius

• • Engaged with clients to discuss project direction, overall health, costs, risks, and developing initiatives for future business opportunities

• • Experienced in procurement activities leading the preparation and evaluation of tenders

• • Responsible for the management of contract, approval and monitoring of budget expenditure

• • Managed, coached, and mentored teams of engineers, technicians and contractors for various projects