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Description

Salesforce Consultant, I support business and IT departments in the design and evolution of high-value CRM solutions.

I am involved in the entire project cycle:

• Gathering and analyzing needs

• Facilitating business workshops

• Writing User Stories and functional specifications

• Process and data modeling

• Salesforce configuration (Flows, objects, security, automations)

• Managing development and integrations

• Testing, change management, and deployment

I have participated in Salesforce projects in the energy, pharmaceutical, public sector, and media industries.

Environment: Salesforce Sales Cloud, Service Cloud, Flow Builder, Agile Scrum, SAP, electronic signature, DMS, APIs and IT integrations.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Natran (GRTgaz)
Salesforce Business Analyst
ENERGY AND UTILITIES
March 2024 - Today (2 years and 3 months)
Bois-Colombes, France
Project to optimize commercial processes on Salesforce, with end-to-end involvement in business scoping, functional design, and continuous solution improvement.

Gathering and analyzing needs from business teams, formalizing target processes, writing user stories and acceptance criteria, data modeling, and backlog prioritization using Agile methodology.

Coordination with technical teams to secure development, application integrations, and testing phases. Management of functional tests, user support, RUN monitoring, and identification of optimization areas based on field feedback.
Business Analyst user story SAFe
Ministère de l'Education National
Salesforce Business Analyst
PUBLIC SECTOR
October 2023 - March 2024 (5 months)
Vanves, France
Design of a Salesforce solution dedicated to a training portal, with the objective of simplifying user journeys and improving the reliability of request tracking.

Gathering and analyzing needs from business teams, formalizing target processes, writing functional specifications, and translating user expectations into actionable requirements for technical teams.

Contribution to the design of screens, journeys, and data models, development support, preparation and execution of functional tests, bug tracking, and validation of fixes up to deployment.
public sector Salesforce Sales Cloud
INNOTHERA
Salesforce Business Analyst
PHARMACEUTICALS INDUSTRY
June 2022 - October 2023 (1 year and 4 months)
Arcueil, France
Involvement in CRM and process automation projects around Salesforce, with a focus on contract management, orders, and business tracking.

Needs analysis, target process scoping, data modeling, and functional design of CRM evolutions.

Participation in the integration of third-party solutions such as electronic signature and DMS, design of document templates, writing business rules, and coordination with technical teams.

Contribution to functional testing, bug tracking, dashboard implementation, and continuous solution improvement.
Salesforce Flow Salesforce Sales Cloud Salesforce Administrator Business Analyst