Freelancer profile translated to English.

Description

I have been working for many years in the customer relationship sector in positions as contact center manager and also in the provision of outsourced contact centers.

It is this strong sectoral and operational expertise in the field of customer relations that I put at the service of my clients with a very pragmatic and operational approach.

I am also an ICF and RNCP certified Coach.

I therefore support you in managing the implementation of your customer relationship activities: HR, technological support and the definition of processes.

Do not hesitate to contact me to discuss!

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km), Bordeaux (up to 20km), Rennes (up to 50km), Nantes (up to 50km)

OneEye
Founder
January 2020 - Today (6 years and 5 months)
Operational consulting in customer relations to support companies in the challenges of improving customer experience Consulting missions for the implementation and optimization of remote contact center activities
SpoTeam
Co-founder
CONSULTING AND AUDITS
January 2021 - February 2023 (2 years and 2 months)
Nantes, Pays de la Loire, France
Hubspot Integrator - Inbound tool that allows you to communicate intelligently with your customers by sending them the right message at the right time. HubSpot offers a CRM platform that allows you to master the entire chain of your prospects' and customers' journeys and thus offer them a smooth relational experience! The HubSpot software suite offers all the tools and integrations needed to generate more leads, accelerate sales, optimize customer service, and design a high-performance website
Groupe The LINKS
Development Director
February 2018 - December 2019 (1 year and 10 months)
Région de Nantes, France
Business development and management of strategic accounts of the Nantes contact center of the The Links Group. https://tete-a-tete.fr Development of multi-channel offers and implementation of innovative solutions in collaboration with all partners in the Group's ecosystem.