About Séverine
French
Native or bilingual
Experience
- HELPLINEHelpdeskTELECOMMUNICATIONSJanuary 2022 - February 2023 (1 year and 1 month)Villeneuve-d'Ascq, FranceRemote IT troubleshootingEx: Remote access, software updates, printer, POS system.Client contact
- ADVANCE GROUPTELEPHONE SALES ASSISTANTJanuary 2020 - February 2022 (2 years and 1 month)Telephone conversations with business leaders for appointment setting with our sales representativesSchedule and CRM management
- DUACOM DOUAITELEMARKETERTELECOMMUNICATIONSMarch 2011 - June 2014 (3 years and 3 months)Handling and managing customer requestsActive listeningCustomer adviceFile informationCustomer portfolio management
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Education
- EXCEL 2019 BASICS TRAINING2025FORMATION EXCEL 2019 LES BASES
- HELPDESK TECHNICIAN helpdesk technician2022TECHNICIENNE HELPDESK technicienne helpdesk
Skill set
Categories
- Other