Freelancer profile translated to English.
Back to original languageAbout Séverine
Need reliable, responsive, and human customer support?
I am Séverine, a freelance Customer Support expert with over 11 years of experience, specializing in Freshdesk, Learnybox, and managing unpaid invoices.
I assist infopreneurs, online course creators, e-commerce businesses, and wellness companies in managing their entire customer relationship: handling support tickets, onboarding, dispute and refund management, customer follow-ups, marketing emails, and web writing.
My mastered tools:
Freshdesk, Learnybox, Systeme.io, Notion, Stripe, Zendesk (and adaptable to your internal tools).
What I bring you concretely:
• Reduced response time and improved customer satisfaction
• Calm management of delicate situations (disputes, refunds, unpaid invoices)
• Writing and optimization of your email templates
• Managerial experience (former team leader of 7 people)
• 100% remote work availability, native French speaker, professional English
My loyal clients for several years attest to my rigor, reactivity, and proactivity (see recommendations below).
Contact me for a free 15-minute chat — I'll respond within 2 hours on weekdays.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- MSTOCustomer Support Assistant Freshdesk/Unpaid Invoice Management/OnboardingHEALTH AND WELLNESSNovember 2021 - April 2026 (4 years and 5 months)Strasbourg, FranceManagement of Freshdesk customer supportAssistance and content modification on Systeme.ioManagement of customer unpaid invoices (30 min per day)
- CREATIONS 3GCustomer Support and Customer Satisfaction on Freshdesk and LearnyboxEDUCATION AND E-LEARNINGMay 2021 - June 2023 (2 years and 1 month)Andorre-la-Vieille, AndorreManagement of incoming messages via the company's customer support on FreshdeskManagement of unpaid invoices and paymentsParticipation in product launchesCorrection of PowerPoint slides to prepare webinarsCustomer orientation and business development adviceDocument writing
- LEGENDARY LEARNINGCustomer Support Freshdesk and Learnybox (Pre- and Post-Sale)EDUCATION AND E-LEARNINGFebruary 2014 - December 2020 (6 years and 11 months)Andorre-la-Vieille, AndorraHead of customer support via Freshdesk and LearnyboxManagement of training registrations (pre- and post-sale)Dispute and refund managementWriting marketing emailsCustomer access (resending customer access via Learnybox)Various administrative supportCustomer follow-ups for non-paymentsTeam leader (7 people)Writing and editing emailsLaunch and partnership management
Recommendations
MB
FU
+1
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Education
- BTS SECRETARIAL ASSISTANT FOR SMES/SMISINSTITUT D'AQUITAINE BORDEAUX1995Cette formation venait tout juste de voir le jour sur le marché Un pôle commun réunissant administratif, commercial et comptabilité
- AI UsagePUISSANCE IA2026Apprendre à utiliser les IA actuelles et les adapter dans l'environnement office
Certifications
- EFT PractitionerEFT PRACTITIONER2021