Freelancer profile translated to English.
Back to original languageAbout Séverine
Need reliable, responsive, and human customer support?
I am Séverine, a freelance Customer Support expert for over 11 years, specializing in Freshdesk, Learnybox, and managing unpaid invoices.
I assist infopreneurs, online trainers, e-commerce businesses, and wellness companies in managing their customer relationships comprehensively: handling after-sales service tickets, onboarding, managing disputes and refunds, customer follow-ups, email marketing, and web writing.
My mastered tools:
Freshdesk, Learnybox, Systeme.io, Notion, Stripe, Zendesk (and adaptable to your internal tools).
What I concretely bring to you:
• Reduction in response time and improvement in customer satisfaction
• Calm management of delicate situations (disputes, refunds, unpaid invoices)
• Writing and optimization of your email templates
• Management experience (former team leader of 7 people)
• Available for 100% remote work, native French speaker, professional English
My loyal clients for several years testify to my rigor, my responsiveness, and my ability to propose solutions (see recommendations below).
Contact me for a free 15-minute chat — I will respond within 2 hours on weekdays.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- MSTOCustomer Support Assistant Freshdesk/Unpaid Invoice Management/OnboardingHEALTH AND WELLNESSNovember 2021 - April 2026 (4 years and 5 months)Strasbourg, FranceManagement of Freshdesk customer supportAssistance and content modification on Systeme.ioManagement of customer unpaid invoices (30 min per day)
- CREATIONS 3GCustomer Support and Customer Satisfaction on Freshdesk and LearnyboxEDUCATION AND E-LEARNINGMay 2021 - June 2023 (2 years and 1 month)Andorre-la-Vieille, AndorreHandling incoming messages on the company's customer support via FreshdeskManagement of unpaid invoices and paymentsParticipation in product launchesCorrection of PowerPoint slides to prepare webinarsCustomer orientation and development advice for their businessDocument writing
- LEGENDARY LEARNINGCustomer Support Freshdesk and Learnybox (Pre- and Post-Sale)EDUCATION AND E-LEARNINGFebruary 2014 - December 2020 (6 years and 11 months)Andorre-la-Vieille, AndorraHead of customer support via Freshdesk and LearnyboxManagement of training course registrations (pre- and post-sale)Management of disputes and refundsWriting marketing emailsCustomer access (resending customer access via Learnybox)Various administrative supportCustomer follow-ups for non-paymentTeam Leader (7 people)Writing and correcting emailsManagement of launches and partnerships
Recommendations
MB
FU
+1
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Education
- BTS ASSISTANT MANAGERINSTITUT D'AQUITAINE BORDEAUX1995Cette formation venait tout juste de voir le jour sur le marché Un pôle commun réunissant administratif, commercial et comptabilité
- Use of AIPUISSANCE IA2026Apprendre à utiliser les IA actuelles et les adapter dans l'environnement office
Certifications
- EFT PractitionerEFT PRACTITIONER2021