About Séton
☁Salesforce Multi-Cloud expert ☁
I'm a freelance Salesforce Consultant / Business Analyst / Project Manager / Trainer with 6+ years of international exposure with experience in both Digital Transformation and Salesforce multi-cloud projects.
✔ Main Salesforce projects: Albéa (Sales Cloud/CPQ, 500+ users), Technicolor (Sales Cloud, 2000+ users), Laurastar (Sales, Service, IOT, 300+ users), Moët Hennessy (Sales Cloud, 2000+ users), Quick start projects in startups (Eduq.fr, Change Me Up, Technostorage…)
✔ Business skills: agile project management, workshop/committee lead, need analysis, data modeling, advanced setup of Salesforce, management and training of junior consultants / administrators, management of developers in France and offshore, fluent English
✔ Salesforce skills: Sales Cloud, Service Cloud, Knowledge, Process Automation, Data & Security models
✔ Salesforce certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, App Builder, Community Cloud Consultant, Marketing Cloud Email & Consultant, Field Service Lightning, Pardot , Trailhead Ranger
✔ Tools: project management (JIRA, Asana, Trello), communication/wiki (Slack, Teams, Confluence)
Spanish
Native or bilingual
English
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 50km), Strasbourg (up to 50km)
Experience
- CMA CGMSenior Salesforce ConsultantTRANSPORTATIONOctober 2022 - Today (3 years and 8 months)CMA CGM - Sales CloudProject : NOVA Business• Participate in features enhancement (configuration and parameterization)• Creation of Merge Request using Github• Identifying gaps, risks, and impact for solution recommendations• Redaction of business support and guidance
- L'Oréal SA - L'Oréal FranceSenior Salesforce Business AnalystFASHION AND COSMETICSFebruary 2022 - October 2022 (8 months)L'Oréal - Consumer Goods Cloud (CGC)Project : Business Analyst:Responsabilities:• Analyze and model business user requirements• Define the detailed functional specifications• Realize the functional specifications (user stories)• Define the tests associated with these phases• Participate in the qualification of the solution• Leading functional workshops with the business
- WorldlineSenior Salesforce Business AnalystBANKING AND INSURANCESeptember 2021 - February 2022 (5 months)Ingenico (Worldline) - Service CloudProject : Jira remplacement for Service Cloud:Responsabilities:• Technico-Functionnal Expert on Service Cloud• Workshop with different business units• Simplification of the case qualification process• Omnichannel implementation analysis• POC of the recommandations
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Education
- Master in Digital Marketing / E-MarketingRennes School of Business (ESC)2015Courses in English to develop my economic culture, as well as my skills in Sales, Marketing and Management areas. * International Organizational Behavior (Leadership, team leading, motivation...) * Strategic management (Analysis with tools: PESTEL, SWOT-TOWS, Porter's forces, VRIO...) * Electronic Business Management (Strategies and processes: DFD, UPC, Rich picture...) * Innocapt© (Innovation management, Innovation implementation, Entrepreneurship posture...) * Financial analysis and accounting Obtained 4.0 GPA
- Master in ITGrenoble Ecole de Management2016Grenoble Ecole de Management holds the triple crown of business accreditations; AACSB International, AMBA, and EQUIS. GEM is ranked 6th among the French Business Schools. In partnership with l’Ecole Européenne des Métiers de l’Internet (EEMI) to provide courses related to Online Business * CRM : Customer Relationship Management Tools * Web Specialization * Web entrepreneurship * Project Management * E-Business Strategy and Web consulting * Big data & customer experience * Digital tools performance (SEO, SEA, Web analytic)
Certifications
- Salesforce Certified AdministratorSalesforce2017
- Salesforce Certified Sales Cloud ConsultantSalesforce2017