About Services De Ma
Transform your cold leads into concrete business opportunities!
French
Native or bilingual
Experience
- GANAppointment Generation GAN Assurances NetworkBANKING AND INSURANCEJuly 2025 - Today (11 months)Narbonne, FranceManagement of B2B prospecting campaigns for agents of the GAN Assurances network, focusing on social protection, professional insurance, and cost optimization for SME managers.Intervention through a structured tele-prospecting platform, with a team of French-speaking teleoperators (France and international), enabling a combination of call volume and qualification requirements.Tasks performed:• Targeting companies (VSE/SMEs, managers) according to defined criteria• Development and adaptation of sales pitches• Direct tele-prospecting with decision-makers• Advanced prospect qualification (situation, needs, eligibility)• Scheduling qualified appointments for GAN agentsSpecifics:• Ability to adapt to the specific offers and constraints of the GAN network• Handling objections on sensitive topics (insurance, costs, commitments)• Supervision and monitoring of teleoperators to maintain a consistent quality level• Analysis of field feedback to optimize performanceResults:• Regular production of exploitable qualified appointments• Improved sales efficiency for agents through outsourced prospecting• Stable results thanks to platform organizationApproach:A structured organization combining a production team and permanent quality control, with a clear objective: to generate truly useful appointments for the agents.
- AXAAppointment Generation AXA NetworkBANKING AND INSURANCEMay 2025 - Today (1 year and 1 month)Narbonne, FranceDeployment of B2B prospecting campaigns for agents of the AXA network, focusing on insurance, provident, and social protection offers for SME managers.Intervention through a structured tele-prospecting platform, relying on a team of French-speaking teleoperators (France and international), enabling both volume and quality.Tasks performed:• Identification and targeting of SME managers (5 to 50 employees)• Development of pitches adapted to AXA offers• Direct tele-prospecting with decision-makers• Qualification of needs and filtering of ineligible prospects• Scheduling qualified appointments for agentsSpecifics:• Adaptation of discourse to demanding interlocutors (managers)• Handling objections related to insurance and competition• Management and supervision of teleoperators to ensure performance• Monitoring of indicators (conversion rates, appointment quality)Results:• Generation of exploitable qualified appointments for AXA agents• Improvement of sales productivity through structured outsourcing• Ability to maintain regular production via platform organizationApproach:Combination of a strike force (teleoperator team) and strict quality control, with a logic focused on concrete results for the agents.
- SWISSLIFEAppointment Generation SwissLife NetworkBANKING AND INSURANCEJanuary 2023 - Today (3 years and 5 months)Narbonne, FranceB2B tele-prospecting platform with a team of French-speaking teleoperators based in France and remotely, specializing in qualified appointment generation.Implementation and management of B2B tele-prospecting campaigns for agents of the SwissLife network, focusing on high-value offers (retirement, provident, social optimization).Founder of a prospecting platform relying on a team of French-speaking teleoperators (France and international), enabling the delivery of volume while maintaining a high level of quality.Intervention across the entire prospecting chain:• Targeting companies (managers, VSE/SMEs) according to precise criteria• Creation and optimization of conversion-oriented call scripts• Tele-prospecting carried out by experienced French-speaking teleoperators• Strict qualification of prospects (employees, situation, needs)• Scheduling qualified appointments directly usable by agentsCampaign Specifics:• Compliance with strict criteria (number of employees, product eligibility, geographical area)• Supervision and monitoring of teleoperators to ensure the quality of interactions• Full traceability of calls (recordings) for control and continuous improvementResults:• Regular generation of qualified appointments for several network agents• Ability to produce volume through platform organization• Improvement of conversion rates through rigorous upstream qualificationApproach:A hybrid structure combining performance (volume via team) and quality requirements (qualification + control), adapted to high-value offers.
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Education
- Baccalaureate in Economics and Social SciencesLycée du Parc, Lyon1999Option mathématiques appliquées
- Bachelor's Degree in Business ManagementIAE Lyon - Jean Moulin Lyon 3 University2003Option Marketing et Techniques de Vente
Skill set
Categories
- Other