Freelancer profile translated to English.

Description

With over two decades of experience in IT support, I am now launching myself as a freelancer. Although new to the world of freelancing, I am driven by a deep passion and proven expertise in assisting users and resolving IT problems. My goal is to bring added value to my clients by leveraging my rich experience and technical skills. With an unwavering commitment to customer satisfaction and a constant desire to learn and evolve, I am ready to take on any challenges that come my way. See you soon.

Languages

French
Native or bilingual
Lao
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

TRANE TECHNOLOGIES
Field Service Technician
ENERGY AND UTILITIES
August 2016 - Today (10 years)
Bagneux, France
o Level 1-2 support for users on-site and remotely
o Migration of workstations from Windows 10 & 11 (End Of Leasing)
o IT asset management
o ToIP management
o Mobile fleet management (Android and iOS)
o Patch panel cabling
o Management of mini-projects (Testing and deployment of PCs/tablets for sales force, deployment of iPads for technicians, etc.)
Belambra
IT Correspondent
ENTERTAINMENT AND LEISURE
May 2011 - July 2016 (5 years and 3 months)
Bourg-la-Reine, France
o Technical referent for the Support team
o Implementation of the Windows XP to Windows 7 migration project (Creation of the Windows 7 master image via MDT and WDS + applications)
o Implementation of the SCCM project
o Management of the F-Secure Policy Manager console
o Management of security policies (GPO)
Cegedim
Technical Referent
DIGITAL AND IT
July 2009 - April 2011 (1 year and 10 months)
Montrouge, France
o Technical referent for the support teams (On Site Support, Help Desk, Logistics) for the Sanofi-Aventis client
o Management and monitoring of the team's incident tickets (compliance with procedures and contractual commitments)
o Resolution of Level 3 and 4 calls
o Management and resolution of difficult calls
o Direct contact for VIP personnel