Sergio Romero

• Coordination with global teams: Maintaining contact with the bank's global teams responsible for delivering functionality packages for installation, ensuring correct adaptation to the local environment.

• Collaboration with the business: Working with the business team to identify specific requirements and needs of the risk analysis area in Spain, designing and developing customized solutions.

• Task management and tracking: Supervising and tracking team tasks in Jira, ensuring correct prioritization and planning.

• Incident control: Monitoring, analyzing, and resolving incidents to ensure the system's operational continuity.

• Installation and testing: Installing new software versions delivered by global teams and executing regression tests to validate the system's correct functioning after changes.

Salesforce Consultant | Artificial Intelligence Specialist

- Performed analysis of new artificial intelligence functionalities in Salesforce, specifically in Service Cloud, Sales Cloud, and CRM Analytics.

- Developed Proofs of Concept (POCs) to evaluate the technical and functional feasibility of these technologies, applying them to specific use cases. Additionally, actively participated in co-creation sessions to design innovative solutions that met client needs.

- Designed and developed customized solutions to optimize service efficiency and quality, and conducted Salesforce training sessions on Reports and Dashboards, Einstein Bots, Case Lifecycle, and Productivity, maximizing the use of the platform's analytical capabilities.

- Also collaborated in configuring Lightning Pages to offer agents an intuitive and personalized customer experience. Worked closely with internal teams and stakeholders to ensure solutions were aligned with business objectives and customer needs.