Sergio Ortiz Sánchez

With over 6 years of experience in Customer Care & Experience, I have held various positions, such as agent, Team Lead, or Manager, which has given me a comprehensive view of the department's needs.

I have worked in successful startups such as ManoMano or Sendinblue.

I can help you to:

- Lead projects that improve your internal efficiency (Knowledge management, onboarding of new employees, etc.)

- Management and governance of outsourced services (productivity improvement, forecasting, sizing and capacity of teams, etc.)

- Scale-up and hyper-growth (recruitment and structuring of teams, standardization and documentation of processes, etc.).

- Data Operations: develop performance monitoring tools (Dashboards, reporting, BI, etc.).

Obviously with a "customer centric" vision by making decisions to improve customer satisfaction.

See you soon.

Sergio.