Sérgio Brandão

Primary IT contact for 225+ users, resolving issues across Windows, macOS, and mobile devices. Administer Microsoft 365, Entra ID, and Intune for identity, licensing, and device compliance. Develop PowerShell automations and Jira Service Management workflows using REST APIs. Create technical documentation in Confluence for IT processes and troubleshooting guides. Design and deploy Azure infrastructure including VPN Gateway and Hub and-Spoke networking.

Delivered advanced support for Windows, macOS, iOS, and Android devices globally. Managed endpoint deployment and security compliance using Microsoft Intune. Applied ITIL practices to improve service delivery; maintained detailed EUC documentation. Led system configuration initiatives ensuring consistent computing environments. Conducted training sessions to enhance end-user proficiency with enterprise tools.

First point of contact for IT requests; provided support for Windows, macOS, and peripherals. Managed Active Directory for user provisioning, group policies, and resource access. Deployed software and updates organization-wide using SCCM and managed ServiceNow tickets. Configured VPN connections and managed privileged access with Thycotic tools. Implemented security monitoring using Carbon Black and Cisco AMP/Firewall.