Freelancer profile translated to English.
Back to original languageAbout Serges N.
Senior CIO available freelance for companies that need high-level IT steering without full-time hiring.
Over 20 years of experience in information systems management in the banking and financial sector. Former Deputy General Director of GIM-UEMOA and IT Director of Orange Bank Africa — first banking SaaS deployment in French-speaking Africa, achieved in 6 months during COVID, with official congratulations from the Orange group.
Concrete results:
— +40% of IT projects delivered on time
— 1 million customers on a mobile banking app in 4 months
— -30% of major IT incidents
— Complete SaaS core banking deployed in 6 months
What I manage:
— IT Master Plan & IT Governance
— Digital transformation project steering
— Deployment of AI agents and automation (n8n, Make)
— IT team management and change management
— IT audit, cybersecurity, compliance (ITIL, COBIT, Agile)
— Digital transformation training & coaching
MSc Analytics & AI — HEC Rabat | MBA — IAE Paris Sorbonne
Certified n8n & Make | Available Paris & for travel
English
Native or bilingual
French
Fluent
Can work on-site
Paris (up to 50km), Nanterre (up to 10km)
Experience
- GIM UEMOADEPUTY GENERAL DIRECTORBANKING AND INSURANCEOctober 2022 - October 2025 (3 years)• Supervision of commercial, information systems, projects, CISO, cybersecurity, and operations departments.• Approval of commercial and operational budgets.• Optimization of operational processes according to ITIL v11 and COBIT standards, Six Sigma.• Reorganization of the GIM-UEMOA service center.• Management of teams, including 8 senior Directors and managers.• Promotion of corporate culture among employees to strengthen their engagement and motivation.• Implementation of service and business review sessions based on factual data.• PREPARATION OF BOARD MEETINGS.• MANAGEMENT OF DEMANDS FROM CLIENTS AND VARIOUS USERS.• DEFINITION OF IT & DIGITAL STRATEGY ALIGNED WITH THE COMPANY STRATEGY (STRATEGIC DIAGNOSIS, OBJECTIVE SETTING, DEFINITION OF PROJECTS ALIGNED WITH OBJECTIVES, DEFINITION OF REQUIRED RESOURCES, PLANNING, DEFINITION OF RESULTS AND PROGRESS INDICATORS).• DEPLOYMENT OF IT, SECURITY, AND CORPORATE STRATEGY.• DEFINITION OF COMPANY STRATEGY (ANALYTICAL AND CREATIVE METHOD, CONDUCTING BRAINSTORMING SESSIONS, IDENTIFICATION OF BUSINESS PLAN SCENARIOS, ANALYSIS OF STRATEGIC CHOICES, DEFINITION OF MARKET, FINANCIAL, AND SERVICE OBJECTIVES, STRATEGIC PLANNING, DEFINITION OF INDICATORS, IMPLEMENTATION).• NEGOTIATION AND SUPPLIER MANAGEMENT (COLLABORATION, PARTNERSHIPS).• COST MANAGEMENT (PURCHASING ANALYSIS AND OPTIMIZATION, SOURCING AND E-SOURCING).• DIGITAL MARKETING (VISIBILITY OBJECTIVES, ACTION PLAN & PERFORMANCE MEASUREMENT, ONLINE AND OFFLINE VISIBILITY, DIGITAL PERFORMANCE OPTIMIZATION).• BUSINESS MODEL OPTIMIZATION (DIAGNOSIS & INNOVATION OF THE REVENUE MODEL).• DESIGN OF DASHBOARDS BY STRATEGIC BUSINESS AREA.• TEAM MOTIVATION, ENGAGEMENT, AND COACHING.• PERFORMANCE MANAGEMENT OF OPERATIONAL DEPARTMENTS.
- ORANGE BANQUE AFRICAIT DIRECTORBANKING AND INSURANCEOctober 2019 - October 2022 (3 years)• IMPLEMENTATION OF THE BANKING INFORMATION SYSTEM (T24 BANKING SOLUTION, SCORING SOLUTION, SECURITY AND NETWORKS SOLUTION, MOBILITY SOLUTION, API INTEGRATION).• IMPLEMENTATION OF DEVOPS PROCESSES WITH AZURE.• DEPLOYMENT OF AGILE ARCHITECTURES (AGILE METHODOLOGY, AKS CONTAINERS, MICRO-SERVICES).• Deployment of decision support systems with Power-BI.• Deployment of containerized Machine Learning Algorithms.• BANKING SOLUTION QOS MANAGEMENT.• DEPLOYMENT OF COMPLEX PROJECTS IN AGILE MODE.• DEPLOYMENT OF SAAS SOLUTIONS.• ACQUISITION AND DEPLOYMENT OF SOLUTIONS FROM AZURE CLOUD.• IMPLEMENTATION OF THE MOBILE BANKING SOLUTION.• IMPLEMENTATION OF END-TO-END SUPERVISION SOLUTIONS.• INCIDENT MANAGEMENT, DEPLOYMENTS, PRODUCTION GO-LIVE, CHANGES ON AZURE CLOUD.• PREPARATION AND VALIDATION OF THE IT MASTER PLAN AT THE AUDIT COMMITTEE.• Continuous improvement of work methods and procedures, updating of documentation.• Agile project management, adherence to schedules and budgets, 100% achievement of objectives.• Development of staff skills on a technical level, organization of training.• Operational team management, technical support, monitoring of individual and collective performance.• Management of subcontracting, work monitoring with service evaluation, invoice management.
- TAMWEEL AFRICA HOLDINGGROUP IT DIRECTORBANKING AND INSURANCEMarch 2012 - March 2018 (6 years)Dakar, Senegal• OPERATIONAL MANAGEMENT OF 51 BANK BRANCHES, A TEAM OF 23 IT PROFESSIONALS, AND A BANKING DATABASE OF HUNDREDS OF THOUSANDS OF CUSTOMERS AND ACCOUNTS.• IMPLEMENTATION OF ELECTRONIC PRODUCTS: SMS BANKING - MOBILE BANKING APP - INTERNET BANKING WITH OTP FOR TRANSFER APPROVAL - BANK-TO-WALLET AND WALLET-TO-BANK INTEGRATIONS WITH MTN, ORANGE, AND MOOV.• REORGANIZATION OF THE IT DEPARTMENT TO ADAPT TO BANKING NEEDS ACCORDING TO THE COBIT FRAMEWORK.• IMPLEMENTATION OF KEY ITIL PROCESSES: CHANGE MANAGEMENT, INCIDENT MANAGEMENT, EVENT MANAGEMENT, AVAILABILITY MANAGEMENT OF LINKS AND INFRASTRUCTURES.• PARTICIPATION IN THE IMPLEMENTATION OF OPERATIONAL IT SERVICE MANAGEMENT PROCESSES (SECURITY MANAGEMENT, INCIDENT MANAGEMENT, PROBLEM MANAGEMENT, DATABASE MANAGEMENT).• IMPLEMENTATION OF A DISASTER RECOVERY SITE (DATA REPLICATION FROM HP 3-PAR ARRAYS AND HP DISK-TO-DISK COPY ARRAYS, VMWARE DATABASE REPLICATION).• OUTSOURCING OF EMAIL WITH THE DEPLOYMENT OF OFFICE365.• IMPLEMENTATION OF BUSINESS INTELLIGENCE PROJECT (FEASIBILITY STUDY, SPECIFICATIONS, RFP REVIEW, EXECUTION IN PROGRESS).
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Education
- Certificate in Digital Transformation: DIGITALHEC RABAT2024Certificat en Transformation Digitale : DIGITAL
- Certificate in InnovationIAE PARIS SORBONNE BUSINESS SCHOOL2018Certificat en innovation