Freelancer profile translated to English.

Description

ITIL Harmonization and implementation of IT operational processes

PROJECT MANAGEMENT

Scoping, monitoring, implementation, and deployment

AGILE/SCRUM

Writing and monitoring user story development, organizing scrum ceremonies (grooming, sprint planning, daily scrum, sprint review, and sprint retrospectives)

SERVICENOW IMPLEMENTATION METHODOLOGY

Application of ServiceNow's SIM methodology

SERVICENOW PRODUCTS

ITSM, CMDB (Discovery, Service Mapping), Asset Management, HR Service Delivery, Vulnerability Response

Cybersecurity

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

AUDEMARS PIGUET
GRC/ITSM Process Owner
HOSPITALITY
January 2025 - December 2025 (11 months)
Lausanne, Switzerland
Manage the tracking of Requests/Forms and make them visible in the form catalog
Lead workshops to gather GRC module evolution needs
Analyze evolution requests and ensure compliance with current standards
Propose potential improvements to the Service Request Management process
Write stories and collaborate with developers for bug fixes and enhancements
Organize and conduct UAT before bug fixes and enhancements go live
Communicate effectively with the company's cross-functional teams
Write and manage GRC module documents (assessment, compliance, and audit reports)
GRC ITSM Configuration Management Database
KPMG SA - France
ServiceNow Business Analyst / Project Manager
CONSULTING AND AUDITS
January 2024 - July 2024 (6 months)
Paris, France
Main mission: End-to-end management of the ServiceNow and QUALYS vulnerability management tool integration project
Scope and initiate the QUALYS // ServiceNow integration project
Prepare and lead workshops for requirements scoping
Create and update the requirements backlog
Plan, organize, and monitor sprints with development teams
Prepare and monitor acceptance tests (UAT)
Monitor deployments and coordinate Go Live preparation activities
Present progress to the steering committee
Lead development teams
GIE AXA Group Operations France
ServiceNow Business Analyst / Project Manager
BANKING AND INSURANCE
October 2020 - October 2023 (3 years)
Clichy, France
Integrate and maintain HR Onboarding/Offboarding processes
Ensure the migration of JIRA requests into ServiceNow
Ensure the implementation and deployment of new requirements
Contribute to new projects around the HR module
Deploy the CIM (Continual Improvement Management) module
Manage CMDB evolutions