Freelancer profile translated to English.

Description

Versatile, with strategic, functional, and technical expertise, I have over 20 years of experience in IT & IT Management and in various sectors (Banks, Insurance, Mutual Insurance, Industries, E-Commerce, public sector, Media, Sports, ...). I act as a project manager, AMOA consultant, PMO, and team manager. I support clients in their digital transformation throughout all phases of a project lifecycle.

I also collaborate with sales teams on all activities of the software solutions sales cycle. Demand generation, RFP responses, needs discovery, solution definition, business case development and value estimation, presentation, demonstration, and implementation of proof of concept (POC) or proof of value (POV), final defense with production of written or video documents.

- Design the master plan based on the directions and needs set by Management

- Coordinate the different stages of a project

- Establish specifications

- Evaluate IT and Telecom security risks

- Team management

- Support for project ownership (advise, propose, guide, and direct clients towards the best tools to implement, the most effective actions to take)

- Design and deployment of ITSM processes

- Implement multi-services/ITSM products for clients: installation and configuration of ITSM products in client environments

- Train clients on products

- Act proactively and autonomously to satisfy client requests

- Tender procedures

- Conduct a tender

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Montpellier (up to 50km), Lyon (up to 50km), Bordeaux (up to 50km), Toulouse (up to 50km), Annecy (up to 40km)

Crédit Agricole Group Infrastructure Platform
Business Analyst
BANKING AND INSURANCE
January 2024 - Today (2 years and 5 months)
Annecy-le-Vieux, France
Analyze CAGIP's needs and understand its activities, then:
- Formalize CMDB operation in compliance with the rules defined by the Process Owner.
- Support MOA/MOE during the implementation of changes (data model conformity validated - compliance with management rules)
- Supervise changes & Perform acceptance tests & Track corrections
- Technological watch

ITSM AMOA cahier de recette Recette technique KPI Dashboards
Crédit Agricole Group Infrastructure Platform
Consultant
BANKING AND INSURANCE
October 2022 - June 2023 (9 months)
Vaison-la-Romaine, France
Responsible for operational catalog management:
 Coordinate all process activities
 Ensure process activities are applied

MISSION DETAILS

Monitor and improve process performance within its scope through performance indicators
 Collaborate with the owner and managers of other CAGIP platforms/clusters to ensure compliance with process application
 Identify and centralize continuous improvement needs for the process and its implementation in the METIS tool
 Collectively decide, within the steering committee, on functional needs and procedure evolutions
ServiceNow ITSM catalogue de service ITIL Power BI
Crédit Agricole Group Infrastructure Platform
ITSM and Process Consultant
BANKING AND INSURANCE
September 2019 - September 2022 (3 years)
Vaison-la-Romaine, France
I ensure configuration governance and compliance with standards by maintaining a complete, reliable, and audit-compliant CMDB. I organize and supervise obsolescence management, perform business impact analyses, develop remediation strategies, and coordinate their implementation. As a process manager, I lead operational areas related to configuration, obsolescence cycle, and support for cross-functional processes (backups, reinforcement, continuity). I also manage the ITSM tool transversally, optimize workflows, improve practice maturity, and ensure global alignment with ITIL standards and company strategic directions.
CMDB ITIL V3 Power BI Microsoft Office ITSM