Freelancer profile translated to English.

Description

I have many years of experience in the holistic support and implementation of market research and CX projects in various companies. This includes customer feedback systems such as NPS surveys (relational & transactional), CSAT, CES etc.

But also market studies (Brand study, price image etc.)

Analytics:

- SPSS

- R-Studio

- STATA

- SQL

- PowerBI

Survey:

- Qualtrics

- SurveyMonkey

- Easyfeedback

Previous collaboration with the following panel providers:

- Appinio

- Payback

- dynata

- SKOPOS

- YouGov

Languages

German
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Dortmund (up to 50km)

Deutsche Glasfaser Wholesale GmbH,
Customer Experience Manager
TELECOMMUNICATIONS
October 2025 - March 2026 (5 months)
46325 Borken, Germany
• ● Holistic conception and implementation of CX projects along the entire customer journey
• ● Consulting and support of internal stakeholders
• ● Derivation of measures in close coordination with the specialist departments
• ● Presentation and discussion of findings at different levels
• ● Combination of company data and survey data in PowerBI
Customer Experience Stakeholder Management Data Analysis Reporting Presentation
flaschenpost SE,
Market Research Manager
E-COMMERCE
September 2022 - September 2025 (3 years)
48 Münster, Germany
• ● Holistic support of market research projects within the framework of the "Voice of the Customer" program. Including:
• ● Topic and target group selection
• ● Questionnaire design
• ● Study execution and management
• ● Data preparation and analysis
• ● Presentation and discussion of findings at different levels
• ● Consulting and support of internal stakeholders
Customer Experience Stakeholder Management Data Analysis Reporting SQL
Institut Arbeit und Technik (IAT),
Research Assistant
RESEARCH
January 2022 - August 2022 (7 months)
45 Gelsenkirchen, Germany
Work and change
• ● Project management: Evaluation of the implementation of the GVWG (including quantitative analyses and expert interviews with chairpersons of the sponsoring organizations etc.)
• ● Conducting qualitative and quantitative surveys and analyses for the nursing staff potential study "I would nurse again if..."
Data Analysis Data Analysis Data Analysis