Freelancer profile translated to English.

Description

I am Sera Saydam, 30 years old.

I grew up in Germany / Berlin.

I successfully completed my training as a dental assistant and have several years of professional experience.

I am very familiar with programs like Excel, Word, and PowerPoint, and CRM tools.

I can operate the keyboard well using the 10-finger system and am very fast at typing. In the call center field, I worked in customer service for Amazon, Media Markt, Zalando, an Inbound-B2B project at the travel company TUI as an administrator, Otto order taking, EWE electricity and gas, Outbound appointment setting & Vodafone Sales, and a law firm for sports betting / Sales.

Languages

Turkish
Native or bilingual
English
Basic
German
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

TUI REISEUNTERNEHMEN
AGENT
January 2017 - September 2018 (1 year and 8 months)
Ankara, Türkiye
Business-to-Business

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AMAZON
CALL AGENT INBOUND
January 2020 - November 2022 (2 years and 10 months)
Ankara, Türkiye
In the call center field, I worked in customer service for Amazon. As work experience, I know how to handle email processing and how to deal with customers. Complaint management and claims processing. Providing information about billing inquiries, products, prices, or tariffs. Documenting concerns in the database.
..
DENTAL ASSISTANT
January 2015 - December 2017 (2 years and 11 months)
Ankara, Türkiye
..