Freelancer profile translated to English.
Back to original languageAbout Sene
Medical tele secretary and versatile assistant, I have several years of experience in administrative management, customer relations, and operational monitoring. Rigorous, organized, and with an excellent sense of service, I support companies and healthcare professionals in managing their daily tasks.
✅ Key Skills:
- Managing schedules and coordinating appointments (general practitioners, specialists, dentists)
- Telephone reception, taking calls, and writing clear and precise messages
- Prioritizing emergencies and directing patients
- Delivery tracking, coordinating with carriers, and managing irregularities
- Invoicing, processing adjustments, and payment tracking
- Customer advice, conflict resolution, and satisfaction monitoring
✅ My background has allowed me to develop solid experience in various sectors (health, logistics, customer relations), enabling me to adapt quickly to any work environment.
I offer reliable, responsive, and professional support to save you time and allow you to focus on your core business.
French
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- Ocean call MadagascarPACKAGE TRACKING AGENTOctober 2023 - December 2024 (1 year and 2 months)
- Delivery Tracking:Complete supervision of the delivery process, with real-time package tracking and regular communication with carriers and pickup points to ensure deadlines are met.
- Pickup Organization:Planning and coordination of goods pickups from suppliers or warehouses to ensure smooth and uninterrupted logistics.
- Anomaly and Delay Management:Rapid identification of problems (missing packages, delays, delivery errors) and implementation of effective solutions in collaboration with carriers to limit the impact on customers.
- Intelcia MadagascarCOMMERCIAL ADVISOR FOR INDIVIDUALS AND GENERAL PUBLICNovember 2020 - August 2023 (2 years and 9 months)📞 Telephone Reception, Customer Advice, and Conflict Resolution:
- Answering incoming calls professionally and courteously.
- Actively listening to customer needs, questions, or complaints.
- Providing clear and appropriate information for each situation.
- Managing dissatisfaction by remaining calm, reassuring the customer, and proposing appropriate solutions.
📑 Invoice Processing, Adjustments, and Appointments:- Issuing, verifying, and sending invoices to clients.
- Monitoring payments and managing any irregularities (late payments, incorrect amounts, disputes).
- Implementing accounting or administrative adjustments as necessary.
- Organizing and scheduling appointments (in-person or remote) according to client and company availability.
📊 Customer Satisfaction Monitoring and Personalized Guidance:- Collecting customer feedback and reviews after a service or delivery.
- Analyzing their satisfaction level to identify areas for improvement.
- Implementing follow-up to retain customers (courtesy calls, satisfaction surveys, reminders).
- Personalized guidance based on the client's specific needs (proposing the right service, directing to the right contact person, adapting advice).
- Ocean Call MadagascarMEDICAL TELESECRETARYJanuary 2024 - Today (2 years and 7 months)
- Medical Schedule Management:Coordination and planning of appointments for general practitioners, specialists, and dentists, with rigorous organization to reduce scheduling conflicts and optimize consultation time.
- Call Taking & Message Taking:Receiving and handling incoming calls professionally, taking precise notes, and relaying clear and appropriate messages to doctors for smooth patient follow-up.
- Prioritizing Emergencies & Guidance:Assessing the urgency of requests, prioritizing critical cases, and directing patients to the most appropriate care (quick consultation, referral to a specialist, etc.).
- Outgoing Calls & Follow-up:Contacting patients following doctors' feedback or instructions (appointment confirmation, transmission of medical information, reminders for treatment or further examinations).
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Education
- BACCALAURÉAT SERIE A2Lycée privé Saint-Jean Antsiranana2018BACCALAURÉAT SERIE A2
- TOURISM AND HOTEL MANAGEMENTIST-D Antsiranana2020TOURISME ET GESTION HÔTELIÈRE
Certifications
- French LanguageAlliance Française2019
- Tourism and Hospitality CertificationIST-D2020
Skill set
Categories
- Other