Freelancer profile translated to English.

Description

I combine technical understanding with a strong sales mentality. Through my work in inbound and outbound as well as digital support (chat/email), I am used to quickly finding the right solution in a dynamic environment. My focus is on a high first-contact resolution rate: I immediately identify customer needs, optimize tariffs, and turn complaints into positive experiences. With my experience from large corporations, I am flexibly deployable, quick with new tools, and bring a hands-on mentality that delivers measurable results in sales and service.

Languages

German
Native or bilingual
Arabic
Basic
English
Basic

Workplace preferences

Remote only

Primarily works remotely

DGS CONTECH
Freelancer
May 2023 - Today (3 years and 3 months)
Tunisia
Professional customer consulting in inbound and outbound. Successful sales activities as well as independent execution of complex market research projects for continuous quality assurance.
Communication Empathy Solution-oriented
Invires GmbH / Webhelp Deutschland
Customer Advisor
November 2020 - April 2023 (2 years and 5 months)
Competent execution of 1st level support for technical and administrative inquiries. Efficient processing of invoice complaints as well as expert support for customer relocations to ensure high service quality.
Amazon AG
Customer Advisor
April 2020 - October 2020 (6 months)
Solution-oriented complaint management and handling of demanding customer concerns. Competent customer support (inbound/outbound), sales, and execution of market research to specifically increase customer satisfaction.