About Selma
Kabyle
Native or bilingual
French
Fluent
Arabic
Fluent
Experience
- GRDFChargée de la qualité des données CRMOctober 2024 - September 2025 (11 months)Paris, FranceAudit et fiabilisation de la segmentation clients par secteur d’activité.Reclassification manuelle et optimisation des segments clients.Contrôle qualité et correction des anomalies de segmentation clients.Analyse et mise à jour des clusters clients pour une meilleure pertinence sectorielle.Nettoyage et harmonisation des données clients selon les critères de segmentation.
- Loris ENRCEE Administrative ManagerENERGY AND UTILITIESOctober 2023 - July 2024 (10 months)Boulogne-Billancourt, FranceVerify the potential of projects within the framework of CEE and Prim'rénov files, Analyze the eligibility of the work undertaken.Administrative and technical control of installer files, ensuring the completeness and accuracy of documents before submission.Proactive communication with clients to keep them informed of file progress.Meticulous CRM management to ensure constant updating of information.
- Economie d’énergieCEE Administrative ManagerCONSULTING AND AUDITSApril 2023 - September 2023 (6 months)Paris, France- Control the completeness and accuracy of client files (quotes, invoices, deadlines, technical information on products/services).- Update necessary information on the website and drive.- Ensure communication with our clients (handling complaints by email, file progress, and missing documents to be submitted).- Ensure the onboarding of new team members.
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Education
- Human Resources ManagementUniversity2019
- Human Resources ManagementUniversity2019- Élaborer la stratégie de gestion des ressources humaines de l'entreprise. - Conduire la transformation sociale de l'organisation. - Piloter la stratégie de développement des ressources humaines. - Management de RH et GPEC - Communication Interpersonnelle - Droit des affaires - Management Opérationnel - Stratégie et Technique de Négociation