Freelancer profile translated to English.

Description

Lead Business Analyst for the customer onboarding journey of the LCL mobile application, I have a deep understanding of the UX, business, and technical challenges of a large group's mobile application. I support product and technical teams in prioritizing, clarifying needs, and continuously improving journeys, providing structured operational support for projects.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Le Crédit Lyonnais
Business Analyst - Mobile Application
May 2025 - Today (1 year and 1 month)
Lead for the "Instant Onboarding" journey of the Mes Comptes LCL mobile application. Coordination between business units and development teams. Drafting functional specifications. Support for Front and Back end production deployments.
Agile methodology User Stories and technical specifications GraphQL
La Poste Mobile
Business Analyst – Customer Area
June 2022 - December 2024 (2 years and 6 months)
Chaville, France
• Scoping needs with business units for the improvement of the customer area, ensuring user expectations and business objectives are aligned.
• Drafting functional specifications and user stories, and monitoring project evolution with the development team.
• Managing project production deployments, ensuring delivery within deadlines and according to the defined specifications.
• Post-launch monitoring, analysis of user feedback, and implementation of continuous improvements for the customer area.
CARREFOUR
Business Analyst - Pricing
September 2016 - August 2018 (1 year and 11 months)
91300 Massy, France
As an end-user, I formulated the needs for the development of a pricing application in collaboration with the IT team.
• Specification of needs and functional acceptance testing.
• Drafting the user guide for the application.
• Training, user support, and change management.