Freelancer profile translated to English.

Description

Ingénieure from École des Ponts ParisTech, I support startups and scale-ups as aFractional COO / Head of Operationsto structure, scale, and manage their operations.

After 11 years structuring and managing data-driven operations (formerly VP Operations & Data at Joko and Foxintelligence), I work with executives and COMEX to transform the organization into a lever for sustainable performance. My approach combines strategic vision with ultra-concrete "hands-on" execution.

🎯 My impact in numbers:

**Scaling**: Building and managing organizations of up to 150 people (internal & BPO).
**Customer Care**: Handling 40,000+ monthly tickets for 5M+ users.
**AI & Automation**: Deploying AI agents to automate support and increase processing capacity.
**Transformation**: Complete overhaul of Business Ops functions (RevOps, FinOps, Marketing Ops).

⚒️ My areas of intervention:

**Structuring & Scaling**: Design of operating models, international deployment, and hypergrowth management.
**Data-Driven Performance**: Implementation of KPIs, management dashboards, and a results-oriented culture.
**Operational Efficiency**: Process optimization, automation, and tool stack selection (Tooling).
**Mentoring & Leadership**: Coaching managers and structuring career paths (from intern to Head of).

**My specialty**: A hybrid profile capable of aligning engineering rigor, data power, and operational agility to build truly scalable organizations.

Stack & Tools:

Data Stack: Looker Studio, Tableau, Metabase, Snowflake (Strategic management and KPIs).
No-Code & Automation: Make, Zapier, Airtable, Retool (Scale and internal productivity).
Project & Ops: Notion, Jira, Confluence (Operating models and governance).

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Joko
VP Operations & Data
January 2025 - January 2026 (1 year)
Paris, France
Managed a team of 15 people (Data, Business Operations, Care Operations).
Recruited and structured the team (7 hires, including 2 managers).
Redesigned the Business Operations department (scope, roles, and profiles) across 6 areas, including RevOps, Finance Ops, and Marketing Ops.
Structured Care operations (customer support) and managed an outsourced setup (BPO), covering 5+ million users and 40,000+ tickets/month.
Launched an AI agent for customer support to automate request processing, improve response times, and increase capacity.
Business Operations Operational Management Company Structuring Automation Customer Service
Foxintelligence/NielsenIQ
VP Data Operations
March 2018 - January 2025 (6 years and 10 months)
Paris, France
Built and managed an Operations & Data organization of 150+ people (100 internal + 50 external partners: freelancers, BPO), covering the entire data production and value chain.
Designed and deployed the end-to-end Target Operating Model: team structure, governance, management rituals, responsibilities, and key processes.
Structured the management line and responsibility levels: recruited key profiles, built management tiers (Team Leads → Managers → Heads of), and developed leadership pipelines to support growth.
Implemented evaluation and performance frameworks, as well as internal training programs to accelerate skill development and ensure organizational scalability.
Large-scale operational transformation through automation, tooling, and process redesign, significantly increasing production capacity and multiplying merchant coverage by 10.
Managed post-acquisition integration within NielsenIQ: aligning organizations, harmonizing tools and processes, redefining responsibilities, and ensuring operational continuity.
Scaling Target Operating Model Organizational Transformation Process Optimization Data-Driven Decision Making
Criteo
Senior Data Analyst
March 2015 - February 2017 (1 year and 11 months)
Paris, France
Performed analysis and reporting on large-scale advertising data volumes.
Conducted experiments (A/B tests) and provided recommendations to internal teams and clients.
Data Analysis SQL Tableau Software Dashboard Business Intelligence