Freelancer profile translated to English.
Back to original languageAbout Selina
I support companies as an appointment setter/sales support in a remote setting: lead research, initial contact, pre-qualification, objection handling, and appointment setting. I work reliably and structurally and communicate bindingly – so that your calendar is filled with suitable conversations and you can concentrate on closing. German (native speaker), English A2.
German
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- Bowlingcenter Friedrichshafen (David Gröbl, MAKO GmbH)Team Lead Operations & Customer ExperienceJanuary 2023 - January 2025 (2 years)• ● Operational management of daily business and team organization• ● Written customer communication (email & messenger) for handling inquiries• ● Active sales & upselling of events and additional services• ● Responsibility for service quality & professional complaint management• ● Identification of process errors and optimization potential• ● Documentation of customer feedback and anomalies
- Städtische Bäderbetriebe,Specialist for Bath OperationsJanuary 2015 - January 2017 (2 years)Friedrichshafen, BW, Germany• ● Service and customer-oriented communication in safety-relevant situations• ● Responsibility for structured processes and regulatory compliance• ● Handling of complaints, conflicts, and exceptional situations• ● Precise work according to clear specifications and processes• ● Documentation of incidents and adherence to quality and safety standards
- Venenpraxis Dr. med. Christian Krzemien,Medical Assistant (MFA)January 2010 - January 2013 (3 years)Langenargen, BW, Germany• ● Empathetic care of patients• ● Structured appointment organization & practice procedures• ● Careful written documentation• ● Precise work in a quality-critical environment
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Education
- Chat Setting & Remote Communication2026Chat-Setting & Remote Communication
- Setting Psychology & Conversation ManagementSetting-Psychologie & Gesprächsführung